Braze is hiring a Senior/Staff Content Designer to craft clear, inclusive, and trustworthy product experiences across client and provider products. You will work end-to-end, defining content strategy, shaping value propositions, building language systems, and writing UI copy for critical workflows.
What You'll Do
- Lead content strategy for surfaces and journeys for core products and features by partnering with Product, Design, Research and Ops to uncover customer needs and map business goals to define messaging.
- Craft compelling, prioritized value propositions that define message hierarchy and decide where messages matter most across the journey.
- Write product content at every fidelity—from prompts, labels, and error states to onboarding, notifications, and long-form help—explore multiple options, tone shifts, and manage risk and safety.
- Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform.
- Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with our mission and voice.
- Bring clarity to complex domains by translating healthcare jargon into approachable language; partner with Legal and Clinical early and often to align on compliant, human-centered solutions.
- Work directly in Figma and product prototypes; plan research to validate comprehension, trust, and usability.
- Drive cross-functional alignment by facilitating workshops, making crisp recommendations, managing stakeholders, and documenting decisions as guidelines and best practices.
What We're Looking For
- 6+ years in content design/UX writing with a portfolio demonstrating impact across journeys, systems, and UI copy.
- In-house product experience required.
- Bachelor’s degree or equivalent practical experience.
- Portfolio required, showcasing both strategic content work and conversational/AI design samples.
- Excellent collaboration and mentorship skills.
- Strong understanding of accessibility and inclusive design principles.
Nice to Have
- Healthtech or consumer-facing product experience preferred.
Technical Stack
- Figma
Benefits & Compensation
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
- Mental & Physical Health Support: Weekly flexible hours for self-care and memberships to leading wellness apps.
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
- Compensation: Zone 1 (NYC, SF, Seattle Metro Area): $182,000 - $227,000 USD annually; Zone 2 (All other US locations): $152,000 - $190,000 USD annually. + equity opportunities.
Work Mode
This is a hybrid position. Locations include New York (HQ), San Francisco, Seattle, and Remote opportunities.
Braze is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
