Scale Army is hiring a Senior Volume Recruiter to drive our high-volume recruitment for global BPO and call center operations. You will be at the forefront of our rapid scaling efforts, sourcing and closing hundreds of agent-level positions every week in a fast-paced, target-driven environment.

What You'll Do

Source, screen, and assess candidates for a variety of BPO and call center roles, including sales agents, customer service representatives, and appointment setters.
Manage large candidate pipelines and conduct high-volume screening to meet aggressive weekly hiring targets.
Run fast-paced discovery calls to evaluate communication, aptitude, technical fit, soft skills, and English proficiency against global client standards.
Communicate regularly with clients to align on role requirements, candidate profiles, and hiring timelines.
Coordinate and schedule interviews between candidates and account managers with urgency and precision.
Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts.
Track all recruitment activity using our ATS and internal dashboards, ensuring data accuracy.
Meet and exceed weekly hiring KPIs.
Own the candidate experience from first outreach to offer acceptance and onboarding handoff.

What We're Looking For

3–5 years of proven high-volume recruitment experience in BPO, call center, sales agent, or customer service roles—no exceptions.
Strong knowledge of the LATAM and African talent markets.
Experience working in fast-paced recruitment environments with high pressure and weekly targets.
Excellent time management and organizational skills to juggle 100+ candidates while consistently hitting your numbers.
Strong candidate assessment skills, with the ability to identify top-performing agents within minutes.
Familiarity with ATS platforms, bulk outreach tools, and high-volume recruitment workflows.
Native-level or near-native English proficiency.
Self-motivated, high-energy, and proactive personality.
Comfort working fully remote, independently, and under tight deadlines.
Proven experience communicating directly with clients to understand requirements, report progress, and ensure service delivery expectations are met.

Nice to Have

Experience hiring for appointment setting, outbound sales, or English-speaking offshore call center roles.
Familiarity with remote recruitment best practices for LATAM and international call center markets.
Experience working with Ashby ATS.