Kasa is hiring a Senior Vice President of Operations to lead operational performance and guest experience across our portfolio of 85+ properties, scaling to 200+. This hands-on executive role reports directly to the CEO and is responsible for driving guest satisfaction, operational excellence, and property-level profitability through a regional operations model and centralized systems.
What You'll Do
- Drive operational performance across Kasa’s 85+ properties, scaling to 200+.
- Set and execute property-level business plans to deliver aggressive goals around Net Operating Income (NOI), guest review scores, and owner satisfaction.
- Uplevel the on-site experience visually, functionally, and culturally.
- Own quality assurance across the portfolio, ensuring excellence in cleanliness, repair response, check-in readiness, and physical maintenance.
- Use data to identify and address root causes of systemic and local issues.
- Train regional and property-level teams to adopt an analytical mindset and track improvements.
- Hire, develop, and inspire a high-performing on-site operations team across three U.S. regions.
- Build and deploy rigorous training programs to onboard, upskill, and assess on-property talent.
- Create systems to evaluate talent, identify underperformance early, and drive continuous improvement.
- Instill a culture of performance, integrity, and Fearless Feedback.
- Oversee Kasa’s centralized operations functions to ensure consistency and leverage at scale.
- Drive innovation in operational systems, including partnering with Tech & Product to implement AI-powered tools.
- Translate qualitative property feedback into quantitative system upgrades.
- Make Root Cause-level improvements to the operating system.
- Spend significant time on the ground across the country at Kasa properties.
- Own and evaluate the physical environment of our properties.
- Understand and activate non-room revenue strategies (e.g., café, retail, F&B, event space) where applicable.
- Act as the voice of on-site operations in company-wide strategy discussions.
- Play an active role in Monthly Business Reviews for on-site operations.
- Partner with Product, Technology and AI teams to ensure technology is a force multiplier.
- Support the CEO and Real Estate team in building long-term trust with our owner community.
- Drive strategic alignment across regions while enabling local flexibility and experimentation.
What We're Looking For
- 15+ years in hotel or hospitality operations, with deep multi-property, multi-region leadership experience.
- Proven track record of owning full P&L responsibility and improving bottom-line results across large portfolios.
- Known for hiring, developing, and retaining top on-site talent and holding teams to high standards.
- Demonstrated ability to evaluate and improve physical guest spaces (from FF&E to signage to sound to scent).
- Experience managing centralized ops programs and implementing operational technology at scale.
Nice to Have
- You combine old school hospitality instincts with a new school mindset.
- You’re a road warrior: happiest on-site, shoulder-to-shoulder with teams, and immersed in the guest experience.
- You “know what good looks like,” and you don’t settle for mediocrity.
- You embrace accountability, ask tough questions, and create high-performing cultures.
- You are guest-obsessed: intuitive about what delights or disappoints travelers.
- You are owner-oriented: You care about driving profitability and being seen as indispensable by our real estate partners.
- You are excited about using AI and automation to drive performance and efficiency.
Team & Environment
You will oversee a team of 170+ total team members and growing, with 10+ P&L Owners across three U.S. regions (East, South, West), managing both the regional operations model and centralized operational systems.
Benefits & Compensation
- Competitive salary with bonus tied to operational performance. The starting base pay range for this role is between $X and $Y.
- Generous Stock Option Plan (Equity included).
- Remote Work with flexibility as a core value.
- Kasa Travel Credit: Allowance of free stays plus a discount for friends and family.
- Flexible PTO.
- Cell phone reimbursement.
- 401(k) Plan with 100% match of the first 3%.
- Health Coverage including company-sponsored plan with fertility coverage.
- Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more.
Work Mode
This is a remote position open to candidates based in the United States.
Kasa is an equal opportunity employer.
