Project Expedition is looking for a Senior Travel Planning Specialist for Custom & Group Tours. In this role, you will design, quote, sell, and support custom travel experiences worldwide, from one-off private tours to large group programs. As part of a fast-growing travel startup, you'll have the chance to make a direct impact and shape your career path.
What You'll Do
- Communicate with travel advisors via email and phone using an internal ticketing system.
- Work with tour operators globally to build custom and group itineraries.
- Create tailored proposals and quotes based on each group's specific needs.
- Manage requests ranging from single custom tours to multi-day group programs.
- Troubleshoot issues in real time and suggest creative ideas to enhance trips.
- Build and maintain tour content, pricing, and logistics for excursions and programs.
- Coordinate capacities, schedules, and operational details with vendors.
- Keep advisors and operators updated on any itinerary or schedule changes.
- Support advisors and group leaders with questions and bookings.
- Monitor penalty schedules, cost confirmations, agreements, and deadlines.
- Review guest feedback and share insights to improve future programs.
What We're Looking For
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills.
- Ability to multi-task, prioritize, and problem-solve in a fast-paced environment.
- Ability to manage changing priorities and meet deadlines.
- Strong interpersonal and customer service skills.
- Strong analytical capabilities with a high level of attention to detail.
- Works well independently and as part of a team.
- Fluent in written and spoken English.
Nice to Have
- Knowledge of other languages.
Team & Environment
You'll be part of the Custom and Groups team at Project Expedition. This role is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and always tries to find a better way of doing things.
Benefits & Compensation
- Annual company bonus of up to $3,000 (based on company targets, with deferred eligibility).
- 15 days of leave, increasing to 20 days at 2 years tenure.
- Company Healthcare Plan with a company contribution of $9,000 and 2 completely covered plans.
- 401K company plan.
- Annual work-from-home budget of $500.
- Annual training budget of $250.
- TSA Precheck (worth $80).
- Annual Project Expedition tour credits of $750.
- Employee discounts on thousands of tours and activities.
Work Mode
This is a fully remote position open to candidates located in the United States.
Project Expedition is an equal opportunity employer.
