The Senior Telecom Systems Engineer at BHG Financial will architect, administer, optimize, and support enterprise telecom systems within a cloud-based communication environment. This role supports critical Sales and Customer Service operations through reliable, scalable, and data-driven telephony solutions.
What You'll Do
- Architect and support software-driven telephony environments
- Design, administer, optimize, and support enterprise telecom systems
- Enhance communication workflows
- Ensure system reliability and performance
- Drive data-driven insights through API integrations
- Deliver seamless telecom solutions that support Sales and Customer Service operations
What We're Looking For
- Experience designing, administering, optimizing, and supporting enterprise telecom systems
- Experience with cloud-based communication platforms
- Experience with RingCentral, Twilio, SMS Magic, NICE call recording, and Microsoft Teams telephony capabilities
Nice to Have
- Passionate about optimizing and advancing modern cloud-based communication platforms
- Detail-oriented, analytical, and collaborative problem-solver
- Thrives in a fast-paced environment
Technical Stack
- RingCentral
- Twilio
- SMS Magic
- NICE call recording
- Microsoft Teams telephony
Team & Environment
- Award-winning culture
- Focused on transforming talented employees into effective business leaders
- Relentless commitment to customer success
- 360-degree view of customers
- Dedicated to innovative financial solutions and personalized concierge service
