Bestow is hiring a Senior Technical Writer to establish and lead our documentation practice from the ground up. As the first dedicated technical writer, you will have the opportunity to define world-class documentation for our AI-forward platform while translating sophisticated insurance technology concepts into clear, actionable guidance.
What You'll Do
- Excel at creating documentation that bridges complexity and clarity, transforming platform capabilities and operational processes into guides.
- Create and maintain comprehensive documentation across the entire product ecosystem, including API references, integration guides, user manuals, and compliance resources.
- Lead documentation work streams for major product releases, coordinating with Product, Engineering, and Marketing teams.
- Partner with Product Operations to implement AI-powered documentation workflows and establish scalable processes.
- Develop and execute documentation strategies that translate complex insurance technology concepts into clear guidance.
- Build knowledge management systems and internal documentation that accelerates team onboarding and supports cross-functional collaboration.
- Establish documentation standards, style guides, and quality frameworks for consistency across all content.
- Collaborate with Customer Success and Support teams to identify content gaps and create proactive documentation solutions.
- Support strategic Product Operations initiatives by documenting processes, frameworks, and workflows for organizational scalability.
What We're Looking For
- Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
- 4+ years of technical writing experience in SaaS environments, preferably in fintech, insurtech, or other regulated industries.
- Experience documenting APIs, developer integrations, and complex technical workflows for both technical and non-technical audiences.
- Proficiency with modern documentation platforms (GitBook, Notion, Confluence), docs-as-code workflows (Markdown, Git), and API documentation tools (Swagger, Postman, OpenAPI).
- Experience leading, developing, and optimizing AI-native workflows for content creation and continuous review.
- Experience with process documentation, including workflow mapping, requirements gathering, and change management documentation.
- Cross-functional collaboration skills with proven ability to work effectively with Engineering, Product, Marketing, and Customer Success teams.
Technical Stack
- Documentation Platforms: GitBook, Notion, Confluence
- Docs-as-Code: Markdown, Git
- API Documentation: Swagger, Postman, OpenAPI
Team & Environment
This role will initially report to the Chief Product Officer until the Product Operations function is built out.
Benefits & Compensation
- Competitive salary and equity based on role.
- Flexible paid time off and parental leave programs.
- 100% paid-premium option for medical, dental, and vision insurance.
- Lifestyle stipend to support physical, emotional, and financial wellbeing.
- Flexible work-from-home policy.
- Remote and WFH options, as well as a state-of-the-art office in Dallas’ Deep Ellum.
- Employee-led diversity, equity, and inclusion initiatives.
Work Mode
This role offers a hybrid work arrangement. Candidates must be based in the US.
We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law.
