Responsibilities
- Direct the planning and execution of several concurrent projects, making sure they match customer objectives and company priorities.
- Develop deep knowledge of the OneReach.ai Communication Studio and related technologies like Voice, SMS, NLU, and low-code/no-code platforms.
- Create and manage account roadmaps to ensure visibility, accountability, and clear progress reporting for all stakeholders.
- Ensure all technical and business requirements are collected, validated, and effectively communicated to implementation teams.
- Identify and oversee interdependencies, risks, scope, and resources across teams to guarantee timely and high-quality delivery.
- Work with delivery, product, and growth teams to agree on priorities, timelines, and deliverables.
- Act as the main client contact, leading design sessions, progress reviews, and key decision meetings.
- Represent the company during on-site meetings with customers and partners.
Requirements
- At least 5 years of experience in technical account management or technical project/program management within a software, automation, or technology-focused setting.
- A bachelor's degree in a technical field such as Computer Science, Engineering, or a related area, or equivalent practical experience.
- Proven experience working directly with clients or enterprise stakeholders, balancing delivery execution with relationship management.
- Strong documentation and organizational skills, with a track record of creating structured internal and external program artifacts like status reports, risk logs, and delivery dashboards.
- Solid understanding of software development lifecycles, system integrations, and automation architectures.
- Experience translating operational or customer requirements into clear, actionable technical plans.
- Excellent communication, presentation, and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences.
- Fluent English in both written and spoken forms.
Nice to Have
- Experience with automation platforms, conversational AI, or SaaS product delivery.
- Previous hands-on experience in a technical or engineering role, such as software development, systems analysis, or solutions engineering.
- Familiarity with low-code or no-code tools or workflow orchestration systems.
- Experience leading distributed or global delivery teams.
Benefits
- Help shape the future of automation by contributing to a world-class platform that is redefining how organizations design, deploy, and scale automation.
- Collaborate daily with a distributed team of global experts in conversational AI, automation, and user experience.
- Enjoy a flexible, remote work culture with opportunities for professional growth and development.
Work Arrangement
Hybrid — Dallas, TX, Remote
Other
- Fluent English (written and spoken).
- Background checks, where required, are conducted in accordance with applicable federal, state, and local law, including any applicable fair chance or ban-the-box ordinances.
- Candidates must be legally authorized to work in the United States.
- This position does not include visa sponsorship.
This position does not include visa sponsorship.
