Rockefeller Philanthropy Advisors seeks a Senior Technical Account Manager to serve as a strategic technical advisor for our enterprise clients. In this role, you will combine deep technical expertise with client-facing experience to guide clients through platform integrations, optimization initiatives, and ongoing technical support, ensuring solutions deliver measurable value.
What You'll Do
- Act as the primary technical point of contact for enterprise clients, managing day-to-day operations and ensuring timely execution of initiatives.
- Develop and oversee implementation strategies that align client technical requirements with platform capabilities.
- Lead operational and optimization strategies, including workflow configuration, repricing, promotional planning, and algorithmic enhancements to maximize performance.
- Conduct technical reviews to identify areas for improvement and provide actionable recommendations.
- Serve as a trusted advisor, guiding clients to achieve value realization through effective use of technical solutions.
- Resolve complex technical issues by collaborating with Product, Engineering, and internal teams.
- Facilitate communication between client technical teams and internal teams to ensure clarity and alignment.
- Support technical roadmap planning, feature adoption, and feedback loops with strategic clients.
- Maintain up-to-date knowledge of platform functionality, data flows, and emerging capabilities.
- Contribute to internal knowledge sharing, coaching, and mentoring within the Technical Account Management team.
What We're Looking For
- 3+ years of experience in technical account management, solutions engineering, or implementation within a B2B SaaS environment.
- Proven ability to support enterprise or strategic clients with onboarding, platform integration, and ongoing optimization.
- Strong understanding of APIs, data mapping, and feed architecture.
- Demonstrated experience managing technical projects and communicating with both technical and non-technical stakeholders.
- Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
- Excellent problem-solving, analytical, and communication skills.
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred.
Nice to Have
- 5+ years in technical account management or solution engineering roles is a plus.
- Experience in eCommerce, retail technology, or product data platforms is advantageous.
- Familiarity with SaaS deployment models and scalable system design is desirable.
Technical Stack
- APIs
- Salesforce
- JIRA
Team & Environment
Collaborate closely with cross-functional teams including Product and Engineering.
Benefits & Compensation
- Fully remote work with up to 10% travel.
- Medical, dental, and vision benefits starting on Day 1, with HSA contributions.
- 6% 401(k) company match.
- Generous PTO package: 20 days of Paid Time Off, 9 Company Holidays, 2 Floating Holidays, 7 Sick Days, 2 Wellness Days, 1 Volunteer Day; increases with tenure.
- Paid caregiver leave: 12 weeks primary, 4 weeks secondary.
- Accident, critical illness, and hospital indemnity insurance.
- Pet insurance and life insurance (2x salary).
- Legal assistance, identity theft insurance, and access to wellness apps.
- $65/month remote work internet stipend.
- Tuition assistance, career development opportunities, and charitable contribution match.
- Culture and team-building activities, inclusive and supportive work environment.
Work Mode
This is a fully remote position open to candidates based in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer committed to an inclusive and supportive work environment.
