Colombia Remote (Country) Employment

M3 Networks is hiring a Senior Technical Account Manager

Responsibilities

  • Own and grow a portfolio of MSP clients end-to-end
  • Manage renewals, upgrades, standardization, seat management, QBRs, and account health
  • Protect revenue, drive expansion, and provide client leadership
  • Clean up messy accounts and agreements
  • Eliminate billing confusion
  • Align clients to standards
  • Identify security, compliance, and infrastructure gaps
  • Confidently present upgrades to leadership
  • Be a strategic partner to clients to drive early renewals and frequent expansion

Requirements

  • 3+ years inside an MSP as a TAM, vCIO, MSP Account Manager, or Service Delivery Manager
  • Strong ConnectWise Manage experience (required)
  • Strong Quoter experience (required)
  • Proven ownership of renewals and agreements
  • Experience recommending and closing upgrades
  • Confidence delivering QBRs to decision-makers
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About company
M3 Networks

M3 Networks has spent over a decade helping Texas businesses grow through reliable, proactive, and secure managed IT services.

Since 2010, M3 Networks has been helping small and midsize businesses across Dallas-Fort Worth overcome technology challenges that waste time, drain resources, and create unnecessary stress. Our team brings over 20 years of combined experience in network management, cybersecurity, cloud solutions, and strategic IT planning.

We deliver proactive managed IT services that prevent problems before they start. Our mission is to make enterprise-level IT support accessible to local companies that deserve better than break-fix services.

We serve as your dedicated IT partner, working proactively to eliminate recurring issues and secure your systems, so you can focus on growth with confidence.

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Job Details
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Posted 3 months ago