Motive is looking for a Senior Systems Administration Specialist to oversee the administration, management, and support of our Salesforce platform and integrated enterprise applications. You will be the first point of contact for users, ensuring our systems run smoothly as we expand our application suite.
What You'll Do
- Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues reported on the Enterprise Systems Service Desk.
- Administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.
- Manage end-user profile configurations, reporting, dashboards, and permissions.
- Oversee the onboarding process for the Enterprise Systems Tech-Stack.
- Analyze and prioritize enhancement requests, implementing changes or escalating to the change advisory board when necessary.
- Manage workload and time-sensitive projects while maintaining accuracy and strong attention to detail.
- Create and update documentation for different audiences within the team.
What We're Looking For
- Prior experience in a user-facing technical support, application support, or Service Desk role.
- At least 2 years of hands-on experience using and providing first-line support for Salesforce, assisting end-users with day-to-day tasks.
- Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud.
- Strong troubleshooting skills to diagnose and resolve user-reported application problems.
- Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately.
- A technical background with a general understanding of business systems.
Nice to Have
- A Salesforce Administrator certification.
- Experience assisting users with related systems like NetSuite or Zuora.
Technical Stack
- Salesforce.com
- Salesforce Sales Cloud
- Salesforce Service Cloud
Team & Environment
You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers.
Work Mode
This is a remote position based in Pakistan.
We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
