n8n is hiring a Senior Support Engineer | Europe Remote

The AI-driven workflow orchestration of boundless creativity. n8n represents the cutting-edge open workflow platform engineered for the contemporary AI era. We empower technical teams with coding flexibility and no-code velocity, enabling rapid, intelligent, and unlimited automation. Supported by an innovative community and 500+ developer-validated integrations, we're revolutionizing system interconnectivity and idea scaling. Since our establishment in 2019, we've expanded to a diverse team of 160+ professionals spanning Europe and the US, united by a collaborative builder ethos centered in Berlin. Throughout our journey, we have: - Nurtured a developer community exceeding 650,000 active members - Secured 145k+ GitHub stars, ranking among the world's Top 40 most popular projects - Been recognized as one of Europe's most promising privately held SaaS startups - Raised $240m, from Sequoia's inaugural German seed to our recent $180m Series C, achieving a $2.5bn valuation - Celebrated an impressive 94 eNPS score We've constructed an extraordinary organization. Now we're eager to witness your potential contributions. Experiment with n8n and share a workflow screenshot at app.n8n.cloud/register. We're experiencing a transformative moment in an extraordinary expedition. Join our innovative journey. We're currently recruiting a Senior Support Engineering professional in Europe to ensure exceptional support experiences for all users, from enterprise clients to community participants. This role offers an opportunity to establish customer delight standards while developing comprehensive knowledge of low-code and AI landscapes as part of our premier support team. Responsibilities: - Deliver technical support through tickets, chat, and community platforms - Investigate and resolve n8n-related challenges involving workflow execution, integrations, and performance - Partner with engineering teams to escalate and address complex technical obstacles - Develop and maintain comprehensive documentation, FAQs, and knowledge resources - Detect recurring issues and devise solutions enhancing product reliability - Actively engage community through responsive guidance and best practice sharing Requirements: - 5+ years technical support or customer-facing engineering experience - Willingness to participate in paid on-call support rotations - Profound understanding of workflow automation, API, and integration technologies - Advanced networking concept knowledge including DNS, HTTP/HTTPS, TCP/IP - Proficiency in JavaScript, Node.js, and Docker - Kubernetes experience preferred - Exceptional problem-solving and detail-oriented capabilities - Outstanding communication skills translating technical concepts - Genuine passion for user empowerment and product enhancement n8n champions equal opportunity, prohibiting discrimination across all dimensions. Visa sponsorship available for Germany; alternative locations require existing work authorization. English serves as our corporate communication language. We prioritize diversity and inclusion - explore our comprehensive initiatives. Location flexibility: Multiple postings represent our global remote recruitment approach. Benefits: - Competitive compensation - Equity ownership opportunities - Robust work/life balance - Comprehensive health coverage - Retirement planning support - Career development funding - Collaborative team environment - Remote-first workplace - Open-source contribution support - Unlimited AI productivity tools - Organizational transparency - Ambitious yet compassionate culture