Caterpillar Inc. is looking for a Senior Strategy Manager to oversee strategic performance, growth planning, and customer experience for a portfolio of 30+ large mining customers. In this role, you will drive alignment across internal teams and dealer partners while delivering insights, digital tools, and data-driven recommendations that support long-term growth.
What You'll Do
- Track performance vs. annual goals and deliver insights for business reviews.
- Lead SA growth forecasting and coordinate Segment Growth Councils.
- Identify risks, gaps, and opportunities to improve customer and portfolio performance.
- Serve as a central link between Strategy, Sales, Product, Regions, and Dealers.
- Lead development and tracking of centralized customer growth plans.
- Ensure consistent communication, alignment, and execution of account initiatives.
- Produce on-demand dashboards, reports, and analytical insights for leadership and account teams.
- Translate complex data into clear recommendations to support strategic decisions.
- Maintain customer experience dashboards and scorecards.
- Analyze customer feedback and service metrics to drive satisfaction and loyalty improvements.
- Lead development and enhancement of digital platforms and self-service analytics tools.
- Ensure data accuracy and manage issue resolution across systems and sources.
What We're Looking For
- Extensive experience in strategic planning, advanced analytics, and key account management across mining, construction, or heavy industry environments.
- Proven ability to develop and execute growth strategies across complex customer portfolios.
- Experience with BI tools and digital platforms.
- Senior-level influencing and communication skills.
- Strong analytical and stakeholder management skills.
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Knowledge of the decision-making process and associated tools and techniques.
- Knowledge of relationship management techniques.
- Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value'.
Work Mode
This role operates on a hybrid work model.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
