Zillow Group is seeking a Senior Strategy Business Partner to serve as a trusted advisor to Sales and Customer Success leadership, driving performance optimization, operational excellence, and strategic execution across the Agent solutions portfolio. You'll act as the strategic right-hand to segment and channel leaders, helping them exceed targets through data-driven insights and operational support.
What You'll Do
- Act as trusted advisor to CSM segment and channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets.
- Own WBR cadence for aligned segments, driving pipeline management, performance tracking, and forecasting accuracy.
- Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth.
- Identify process inefficiencies, workflow bottlenecks, and productivity barriers and lead cross-functional implementation of operational enhancements.
- Build performance insights, conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, and productivity benchmarks.
- Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions.
- Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives.
- Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption.
What We're Looking For
- Bachelor's degree in Business, Finance, Economics, Engineering, or related quantitative field.
- 8+ years of experience in Management Consulting, CSM Operations, Revenue Operations, or GTM Strategy within Enterprise Software or Technology.
- Advanced proficiency in Excel modeling and SQL for deep-dive analysis.
- Strong experience with Salesforce, Tableau, and sales analytics platforms.
- Proven ability to deliver clear, compelling presentations to senior leaders and influence strategic decisions through data-driven insights.
Nice to Have
- MBA or advanced degree.
- Consulting background strongly preferred; strategy consulting experience at top-tier firms is a plus.
Technical Stack
- Excel
- SQL
- Salesforce
- Tableau
- Sales analytics platforms
Team & Environment
This role is part of the GTM Strategy & Operation team within Zillow's Agent Sales organization and reports to the Director of Sales Strategy.
Benefits & Compensation
- Eligible for equity awards based on factors such as experience, performance and location.
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $109,000.00 - $174,000.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $103,500.00 - $165,300.00 annually.
Work Mode
This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
