About the Role
This position involves working closely with enterprise clients to understand complex technical challenges and architect effective, scalable solutions using the company's platform. The role blends technical depth with strategic thinking to drive customer success and product adoption.
Responsibilities
- Collaborate with sales teams to understand customer requirements and technical environments
- Design and present tailored solution architectures for large-scale deployments
- Conduct technical workshops and product demonstrations for client stakeholders
- Translate customer business challenges into technical implementations
- Support pre-sales activities with proof-of-concept development and testing
- Provide feedback to product teams based on customer interactions and market trends
- Develop technical documentation and solution blueprints for complex use cases
- Act as a trusted advisor during the evaluation and deployment phases
- Troubleshoot integration issues and performance bottlenecks
- Stay current with evolving technologies and competitive landscape
- Lead technical discovery sessions with engineering and operations teams
- Assist in crafting responses to technical requests in procurement processes
- Evaluate customer infrastructure for compatibility and optimization opportunities
- Drive technical validation of solutions prior to customer commitment
- Coordinate with support and engineering teams for escalation paths
- Advocate for customer needs in roadmap discussions
- Mentor junior team members on technical and customer engagement best practices
- Participate in industry events and knowledge-sharing forums
- Maintain expertise in networking, security, and cloud infrastructure domains
- Ensure alignment between customer goals and platform capabilities
Compensation
Competitive salary with performance incentives and comprehensive benefits package.
Work Arrangement
Hybrid work model with office presence in Bengaluru and flexibility for remote work.
Team
Part of the global solutions engineering team focused on strategic enterprise accounts.
Why This Role Matters
This position plays a critical role in shaping how major organizations adopt and benefit from modern internet technologies. The engineer serves as a bridge between technical capabilities and business outcomes, ensuring solutions are both innovative and practical.
What We Value
We prioritize deep technical knowledge combined with empathy for customer challenges. The ideal candidate thrives in ambiguous situations, asks insightful questions, and delivers clarity through well-structured solutions.
Visa sponsorship available for qualified candidates requiring work authorization.
