Zendesk is looking for a Senior Solutions Consultant to serve as the technical bridge between our sales team and our customers. This role is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle, driving customer happiness through proactive engagement.
What You'll Do
- Own the prime technical relationship with prospects to drive customer happiness by proactively managing and delivering technical information.
- Work in conjunction with Sales, Marketing, and Product Managers.
- Deliver technical information to customers onsite, online, and via virtual meeting.
What We're Looking For
- 5+ years of Mid Market/Enterprise software selling experience
- Experience mapping RFI/RFP requirements to software solutions
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- Strong skills in discovery, overcoming objections, and identifying risk
- Experience scoping, managing and executing customer pilots and Proofs of Concept
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
- Outstanding problem solving and solution scoping abilities
- Understanding of emerging AI technologies and ability to learn new product functionality quickly
- Experience with LLMs such as ChatGPT and Gemini
- Customer-first approach to selling
- Obvious passion and focus on developing interpersonal relationships
- Intellectual curiosity
- Growth mindset
- Bachelor’s degree or equivalent experience
- Must be willing to travel up to 40%
Nice to Have
- Experience in contact center environments or selling contact center solutions
- Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
- Previous consulting experience in implementing enterprise class software solutions
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
- Experience developing or selling Artificial Intelligence solutions
- Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Technical Stack
- HTML, CSS, JavaScript
- SaaS applications
- AI technologies
- LLMs (ChatGPT, Gemini)
Benefits & Compensation
- Compensation: $151,000.00-$227,000.00 OTE
Work Mode
This is a hybrid position for candidates located in the US.
Zendesk is an equal opportunity employer, an AA/EEO/Veterans/Disabled employer, and makes reasonable accommodations for applicants with disabilities.
