Responsibilities
- Responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle
- Work in conjunction with Sales, Marketing, and Product Managers to be the technical bridge between sales Account Executives and prospects
- Take ownership of the prime technical relationship with prospects
- Drive customer happiness by proactively managing and delivering technical information to customers both onsite, online, and via virtual meeting
Requirements
- 5+ years of Mid Market/Enterprise software selling experience
- Experience mapping RFI/RFP requirements to software solutions
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- Strong skills in discovery, overcoming objections, and identifying risk
- Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
- Outstanding solution scoping abilities, using our existing solution and influencing new product development
- Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts
- Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions
- Customer-first approach to selling, including working through conflict with internal and external teams
- Obvious passion and focus on developing interpersonal relationships
- Intellectual curiosity
- Growth mindset
- Bachelor’s degree or equivalent experience
- Must be willing to travel up to 40%
Nice to Have
- Experience in contact center environments or selling contact center solutions
- Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
- Previous consulting experience in implementing enterprise class software solutions
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
- Experience developing or selling Artificial Intelligence solutions
- Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Additional Information
- Artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer. Individuals are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- Reasonable accommodations available for applicants with disabilities; contact peopleandplaces@zendesk.com for assistance.
- The compensation details listed reflect base salary or OTE only and do not include bonus, benefits, or related incentives.
