Responsibilities
- Serve as the main technical advisor to enterprise partners, shaping the technical roadmap for successful implementation.
- Collaborate on the development of new products by testing and refining solutions with key partners to ensure reliability prior to large-scale deployment.
- Manage the end-to-end technical partnership lifecycle, including leading advanced feature integrations and overseeing project timelines.
- Address critical technical issues by performing in-depth root cause analysis and resolving integration obstacles proactively to protect partner revenue.
- Use SQL, Python, or similar tools to collect, analyze, and visualize complex data, transforming it into actionable insights that support partner KPI achievement.
- Convert partner input into clear technical specifications for internal product teams to enable global scalability.
- Act as the primary technical liaison for major enterprise accounts, maintaining relationships with senior leaders across product, engineering, and executive teams.
- Lead high-level technical conversations, handle escalations, and actively monitor and improve overall account health.
Benefits
- Two remote workdays per week
- 26 paid vacation days annually
- Four personal days per year
- Initial allocation of 10 sick days
- Flexible working hours to support work-life balance
- Three weeks of remote work per year, taken in one-week increments
- Onsite office located in downtown Boston
- Full medical, dental, and vision insurance coverage
- Company 401K matching program
- Frequent team and company-wide social and professional events
- Twice-yearly trips to the corporate headquarters in Hamburg, Germany
- Access to career-aligned training programs and professional development courses
- No-cost enrollment in the Employee Assistance Program, offering confidential counseling for mental health and well-being
Work Arrangement
Hybrid — Boston, Hamburg, Singapore, Tokyo
Other
- Two remote workdays per week
- 26 paid vacation days annually
- Four personal days per year
- Initial allocation of 10 sick days
- Flexible working hours to support work-life balance
- Three weeks of remote work per year, taken in one-week increments
- Onsite office located in downtown Boston
- Full medical, dental, and vision insurance coverage
- Company 401K matching program
- Frequent team and company-wide social and professional events
- Twice-yearly trips to the corporate headquarters in Hamburg, Germany
- Access to career-aligned training programs and professional development courses
- No-cost enrollment in the Employee Assistance Program, offering confidential counseling for mental health and well-being
