Responsibilities
- Participate in code and non-functional (performance, security, maintainability, compliance, change management) reviews of all production-bound SRE solutions
- Ensure problems are quickly identified and solved through review of Zeke / Splunk / Dynatrace / Salesforce monitoring, inbound calls, email or ServiceNow tickets while providing the highest possible level of production support
- Drive transformation by continuously looking for ways to automate existing processes
- Track, audit, monitor, and implement technical work streams
- Act as portfolio SME (Subject Matter Expert) – understand & document common components, core functionalities, and infrastructure of supported applications
- Be an escalation point in the on-call rotation, and support our maintenance, scheduled work, support and release deployment requirements
- Drive in incident management and problem management for applications in scope and RCA Action items fulfillment/ownership
- Focus on Continuous improvement and technical standards – Drive improvements in productivity, monitoring, tooling, and best practices
- Manage technology currency (server patching, certificate renewal, compliance, etc.) with a keen eye on automating opportunities
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
Requirements
- 5+ years of working experience in Site Reliability Engineering (SRE) and best practices for running and maintaining critical systems, including monitoring, alerting, and incident management
- Intermediate experience in a variety of environments (Cloud, Linux/Unix/Windows and services/APIs, databases)
- Working experience with scripting ideally in Java/.NET and SQL
- Strong expertise in major incident handling and communication. Issue investigation skills.
- Effective negotiation skills, stakeholder management
- Ability to influence the squad at an SRE level
- Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point)
- Ability to work in a 7x24x365 work environment
Nice to Have
- Knowledge of KAFKA, OCP, SCON infrastructure & processes
- Knowledge of cloud platform applications and processes
Additional Information
- Work in a 7x24x365 environment
- Interact frequently with RBC partners and/or employees located across Canada and/or worldwide
- Application deadline: 2026-04-04 (applications accepted until 11:59 PM the day prior)
