RBC Borealis is hiring a Senior Site Reliability Engineer to join our Digital Branch SRE organization. In this role, you will be responsible for the development, implementation, and support of SRE solutions for a suite of critical applications. As part of the Engineering arm, you'll collaborate closely with our Delivery team and other IT partners to ensure system reliability and performance.
What You'll Do
- Participate in code and non-functional reviews for all production-bound SRE solutions.
- Ensure problems are quickly identified and resolved through proactive monitoring and support via tools like Splunk and Dynatrace.
- Drive transformation by continuously automating existing manual processes.
- Track, audit, monitor, and implement technical work streams.
- Act as a portfolio Subject Matter Expert, documenting common components and core functionalities.
- Serve as an escalation point in the on-call rotation and support maintenance and deployment requirements.
- Drive incident and problem management, including RCA action item fulfillment.
- Focus on continuous improvement and technical standards to enhance productivity, monitoring, and tooling.
- Manage technology currency, such as server patching and certificate renewal, with an emphasis on automation.
- Communicate and interact frequently with RBC partners and employees across Canada and worldwide.
What We're Looking For
- 5+ years of experience in Site Reliability Engineering (SRE) and best practices for running critical systems.
- Intermediate experience in a variety of environments, including Cloud, Linux/Unix/Windows, services/APIs, and databases.
- Working experience with scripting, ideally in Java/.NET and SQL.
- Strong expertise in major incident handling, communication, and investigation.
- Effective negotiation and stakeholder management skills.
- Ability to influence the squad at an SRE level.
- Hands-on experience with SRE tools like Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, and Catch Point.
- Ability to work in a 7x24x365 support environment.
Nice to Have
- Knowledge of KAFKA, OCP, and SCON infrastructure and processes.
- Knowledge of cloud platform applications and processes.
Technical Stack
- Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point, KAFKA, OCP, SCON
Team & Environment
You will be part of the Digital Branch SRE organization, working as the Engineering arm collaborating with the Delivery arm.
Benefits & Compensation
- A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Flexible work/life balance options.
- Opportunities to do challenging work and take on progressively greater accountabilities.
Work Mode
This position is based in Montréal, Canada.
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth. We strive to foster a workplace based on respect, belonging, and opportunity for all.
