Trinity Health Corporation is hiring a Senior ServiceNow Developer (REMOTE)

Trinity Health Corporation is hiring a Senior ServiceNow Developer for a fully remote role focused on IT Operations Management (ITOM). You will lead the development and optimization of the ServiceNow platform, with a deep focus on Discovery, Service Mapping, and Event Management, while supporting a range of modules including ITSM, ITAM, DevOps, and SecOps.

What You'll Do

• Configure and optimize MID Servers, credentials, probes, and sensors for secure Discovery across on-prem and cloud environments.
• Build and maintain dynamic and static service maps to support CMDB accuracy, incident resolution, and change impact analysis.
• Roll out Event Management and integrate with monitoring tools like SolarWinds, Dynatrace, and Splunk.
• Develop custom scripts, patterns, and integrations to support ITOM workflows using Integration Hub ETL, Service Graph Connectors, and Apigee.
• Collaborate with infrastructure, network, and application teams to align discovered data with operational needs.
• Support development across modules including ITSM (Incident, Problem, Change), ITAM (Hardware/Software Asset Management), and SecOps (Security Incident Response).
• Design and implement workflows, business rules, UI policies, client scripts, and notifications.
• Maintain and enhance Service Portal and CMS components.
• Perform instance management, update set promotion, and release coordination.
• Assist with reporting, dashboard creation, and performance analytics.
• Provide operational support, troubleshooting, and root cause analysis for platform issues.
• Participate in code reviews and mentor junior developers.

What We're Looking For

• Bachelor's degree or certification in healthcare or IT and a minimum of seven (7) years of relevant technology experience, or an equivalent combination.
• Advanced to expert technical proficiency with relevant programming languages, applications, tools, and utilities.
• Advanced to expert knowledge and experience with client, interface, or integration environments.
• Proven ability to design system-wide, integrated solutions with other specialists and architects.
• Extensive knowledge and experience utilizing healthcare software applications, interfaces, and clinical applications.
• Strong analytical, problem-solving, and decision-making skills.
• Strong knowledge of the application and the business line being supported.
• Ability to provide routine mentoring and technical guidance to support staff.
• Ability to provide staff support for business and technical projects, assignments, and analysis.
• Ability to manage projects and work independently on a day-to-day basis.
• Strong customer service skills and ability to interface with internal analysts, hospital users, and external vendors.
• Excellent organizational, analytical, interpersonal, written, and verbal communication skills.
• Willingness to learn, ability to work in teams, and comfort operating in a collaborative, shared leadership environment.
• A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire others and promote Trinity Health's mission and values.

Nice to Have

• Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
• Minimum 5 years of hands-on ServiceNow development across ITSM, ITOM, ITAM, DevOps (Agile), and SecOps.
• Experience working in an Agile/Scrum environment.
• Proficiency in JavaScript, HTML, CSS, SOAP, and REST APIs.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and collaboration skills.
• In-depth knowledge of ServiceNow architecture and scripting.
• Experience creating update sets and managing deployments across multiple instances.
• Demonstrated understanding of service management processes and ServiceNow platform capabilities.

Technical Stack

• Platform: ServiceNow (ITSM, ITOM, ITAM, DevOps, SecOps)
• Languages/Scripting: JavaScript, HTML, CSS
• APIs & Integration: SOAP, REST APIs, Integration Hub ETL, Service Graph Connectors, Apigee
• Monitoring Tools: SolarWinds, Dynatrace, Splunk

Team & Environment

You will collaborate with infrastructure, network, application teams, and the ITSM-Configuration Management team.

Benefits & Compensation

• Salary range: $96,319.82 - $144,479.73

Work Mode

This is a fully remote position.

Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.