Position OverviewThe Senior Protection Officer - PRoL will lead and supervise protection activities in Bangladesh, focusing on Rohingya refugees and host populations in Cox's Bazar and surrounding regions. This role ensures high-quality implementation of protection case management, monitoring, community engagement, and Individual Protection Assistance in alignment with humanitarian standards.
Key Responsibilities
- Supervise and mentor field staff and community volunteers, conducting capacity assessments and developing training plans to strengthen team performance
- Support identification of protection risks and deliver case management services, including referrals and Individual Protection Assistance for vulnerable individuals
- Conduct and oversee focus group discussions and key informant interviews, ensuring accurate documentation and data entry
- Accompany field teams to monitor adherence to protection methodologies and support quality assurance
- Coordinate with government agencies, UN bodies, NGOs, and service providers to strengthen referral pathways and program integration
- Prepare and submit regular reports, including Sitreps, 5W, project summaries, and donor updates, in coordination with the Protection Manager
- Ensure data confidentiality and compliance with security protocols for sensitive protection information
- Lead community awareness sessions and strengthen community-based protection mechanisms
- Respond to emergencies such as cyclones and monsoon events, adapting protection programming as needed
- Support protection mainstreaming by developing action plans, tracking progress, and training staff and partners
- Manage service mapping exercises and maintain up-to-date referral directories for field use
- Contribute to assessments, evaluations, and research to measure program impact
- Assist in procurement planning, budget tracking, and preparation of payment requests for volunteers
- Produce bi-weekly summaries of field-level protection concerns, including trends and response strategies
- Collaborate with MEAL staff to ensure data accuracy in household and community assessments
- Support verification processes and data quality checks as required
- Recruit, train, and supervise protection officers and volunteers, providing on-the-job coaching and technical support
- Develop individual capacity-building plans based on performance assessments
- Manage team schedules, attendance, leave, and performance reviews in line with organizational policies
- Conduct regular one-on-one meetings with direct reports and address performance issues in coordination with HR
- Promote a supportive work environment that emphasizes staff well-being, inclusion, and professional growth
- Model balanced work practices and support interventions addressing staff care needs
- Build strategic relationships across sectors to position the organization as a leader in protection response
- Facilitate weekly protection monitoring activities, including observation and data collection tools
- Strengthen case referral networks and maintain coordination with external actors
- Develop and share field work plans based on priority areas identified by management
- Produce weekly activity reports highlighting protection trends and recommended actions
- Update service mapping data monthly to ensure current and accessible referral information
Qualifications
- Minimum of three years of experience in humanitarian protection, with at least two years in a supervisory role
- Prior work with NGOs or international agencies in protection or related programming
- Strong grasp of humanitarian protection principles, standards, and gender-sensitive approaches
- Proven ability to manage teams, organize workloads, and meet reporting deadlines under pressure
- Excellent analytical, written, and verbal communication skills in English and Bangla
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
- Ability to work independently and collaboratively in complex, multicultural environments
Preferred Experience
- Background in protection program design and implementation
- Experience representing organizations in protection and camp coordination forums
- Familiarity with FD-6, FD-7, needs assessments, and monthly CiC reporting
- Track record in writing success stories and case studies
Work Environment
This is an onsite position based in Ukhiya, Bangladesh. The role operates within a dynamic emergency response context requiring flexibility and resilience. The position is currently funded until September 30, 2026, with strong potential for extension.
Organizational Values
The organization upholds Integrity, Service, Accountability, and Equality as core values. Commitment to safeguarding, anti-harassment, fiscal responsibility, and inclusive practices is required. The workplace promotes critical reflection, open debate, and power sharing to foster an objective and equitable environment.
