Responsibilities
- Lead in-depth analysis and resolution of high-severity product issues, ensuring closure or escalation with well-defined root causes.
- Proactively track and maintain data integrity, detecting and correcting inaccuracies before customer impact.
- Guide team members in technical problem-solving and promote cross-team knowledge sharing.
- Maintain and expand Confluence documentation to empower support teams to resolve issues independently.
- Collaborate with Engineering and Product teams to confirm root causes and align on fix prioritization.
- Identify recurring technical patterns and recommend systemic improvements to reduce future case volume.
- Develop automation and AI-powered tools to enhance team efficiency and support workflows.
Benefits
- Hybrid work model allowing remote work or office presence at global locations.
- Unrestricted time-off policy supporting personal work-life balance.
- Monthly wellness stipend of 160€ applicable to groceries or childcare.
- Instant access to earned wages through the Payflow App at no extra cost.
- Customizable benefits via pre-tax payroll deductions for food, transit, or childcare.
- Up to 80% subsidy for ClassPass fitness and wellness memberships.
- Full health coverage extended to employee, partner, and dependents through Alan.
- Team of driven, collaborative, and innovative professionals.
- Access to structured learning programs, tools, and career growth resources.
- Opportunity to influence products used by over 85,000 global customers.
- Compensation benchmarked regularly to reflect market value and performance.
- Financial incentives for successful employee referrals.
Compensation
Competitive compensation
Work Arrangement
Hybrid — Spain - Barcelona
Team
Collaborative team
Other
Full-Time/Remote
