Responsibilities
- Create and improve training content covering product lines, applications, installation, operation, controls, servicing, diagnostics, and selection software.
- Design practical training resources that replicate equipment faults for hands-on diagnostic practice during instructional sessions.
- Deliver training independently to internal and external stakeholders at company facilities, distributor sites, or through online platforms.
- Assist in field investigations by collecting relevant performance data and engaging in cross-functional reviews with engineering teams.
- Support distributor and dealer initiatives such as on-site troubleshooting, commissioning, application design, and technical guidance.
- Review and recommend updates to technical documentation including wiring schematics, installation guides, and service manuals.
- Produce service guides, technical bulletins, and training advisories for field dissemination.
- Work with technical editors to finalize and release documentation to service networks.
- Prepare follow-up reports and support research for training program development.
- Adjust technical content in marketing collateral to align with customer needs and understanding.
- Create and distribute updated product information, specification sheets, and technical training materials for sales teams.
Benefits
- Minimum of two weeks of paid annual vacation, with potential for more based on tenure, plus all statutory holidays observed in the employee's province.
- Comprehensive benefits package including health, dental, and retirement plans, provided in accordance with standard Canadian employment practices.
Compensation
This is a salaried position eligible for overtime pay as defined by British Columbia Employment Standards.
Work Arrangement
Remote (Country)
Team
Cross-functional teams including technology, engineering, quality, and distribution.
