About the Role
This role is responsible for guiding the vision and execution of support tools used across service platforms. The individual will collaborate with stakeholders to define requirements, prioritize features, and ensure timely delivery of high-quality product enhancements.
Responsibilities
- Define product vision and roadmap for support tools
- Gather and analyze user feedback to inform product decisions
- Collaborate with engineering teams to translate business needs into technical requirements
- Prioritize backlog items based on impact and strategic goals
- Monitor key performance metrics to assess product effectiveness
- Lead sprint planning and review sessions with development teams
- Ensure alignment between product features and customer service objectives
- Manage change requests and coordinate updates across platforms
- Facilitate communication between technical and non-technical stakeholders
- Drive continuous improvement of tool usability and functionality
- Oversee user acceptance testing and validation processes
- Document product specifications and workflow changes
- Identify opportunities for automation within support systems
- Maintain compliance with data privacy and security standards
- Support training and onboarding for new tool features
- Evaluate emerging technologies for potential integration
- Coordinate with UX designers to enhance interface design
- Track release progress and manage dependencies
- Resolve escalated product-related issues promptly
- Ensure accessibility standards are met in all tool developments
- Conduct competitive analysis to inform innovation strategies
- Report on product performance to leadership stakeholders
- Align product goals with overall service delivery strategy
- Manage vendor relationships related to support tool infrastructure
- Promote a culture of agile development and iterative delivery
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible scheduling
Team
Collaborative virtual team environment
About the Team
You will join a dynamic, fully remote team focused on improving the tools that power independent service professionals. The group values transparency, innovation, and customer-centric design.
What We Look For
We seek a strategic thinker who balances business goals with user needs. The ideal candidate is proactive, data-informed, and passionate about creating intuitive digital experiences.
Not available
