Responsibilities
- Own and articulate a clear product vision and strategy for payments, aligned with company objectives and growth plans.
- Take a holistic view of the end-to-end payments experience, ensuring customer, operational, and platform considerations are tightly integrated.
- Define and evolve the payments roadmap, balancing customer needs, regulatory requirements, operational scalability, and commercial outcomes.
- Stay current on industry trends, emerging payment methods, and competitive offerings to inform strategy and prioritization.
- Identify opportunities for cross-product alignment, standardization, and platform unification across the broader product portfolio.
- Lead payments products through the full product development lifecycle, from discovery and ideation through launch and continuous improvement.
- Partner closely with engineering and design to translate customer problems into well-defined requirements, epics, and user stories.
- Prioritize the product backlog based on customer impact, business value, and technical feasibility.
- Drive high-quality execution across multiple workstreams while maintaining a strong bias toward action.
- Serve as the subject-matter expert for payments, including payment gateways, processors, payment facilitators, settlement, and funding flows.
- Own integrations and relationships with major processors and partners (e.g., Adyen, Fiserv, Global Payments).
- Ensure products are built with a strong understanding of payments operations, risk, compliance, and scalability.
- Help shape the future of our payments infrastructure to support global growth.
- Be the expert on the customer: deeply understand who is using our payments products, what problems they are trying to solve, and how success is measured.
- Conduct market research, customer interviews, and data analysis to identify opportunities and validate solutions.
- Design hypotheses and experiments to test assumptions and drive learning.
- Define and track key performance indicators (KPIs) to measure product success across adoption, revenue, reliability, and customer outcomes.
- Use product analytics, customer feedback, and operational data to inform prioritization and identify areas for improvement.
- Present product strategy, progress, and performance to senior leadership and executive stakeholders.
- Lead and influence cross-functional teams across engineering, design, sales, marketing, professional services, and customer success.
- Act as the primary point of contact for payments products, aligning internal teams and external partners around shared goals.
- Facilitate agile ceremonies and ensure teams are focused on delivering the highest-impact outcomes.
- Partner with go-to-market teams to define value propositions, pricing inputs, and launch strategies for payments capabilities.
- Create internal and customer-facing documentation, training materials, and presentations to support successful launches.
- Drive adoption and ongoing success of payments products post-launch.
- Foster a high-performance, collaborative culture focused on customer value and continuous improvement.
- Mentor and influence other product managers, helping elevate the craft of product management across the organization.
- Operate effectively in a complex environment, making timely decisions while managing tradeoffs.
Requirements
- 5+ years of experience in product management, including ownership of complex, user-facing digital products.
- Proven experience building, launching, and scaling payments or fintech products.
- Strong understanding of payments ecosystems, including gateways, processors, payment facilitators, and settlement flows.
- Demonstrated ability to communicate product strategy and results to senior leadership, including experience presenting to executive audiences.
- Experience working with cross-functional teams in an agile development environment.
- Demonstrated ability to translate business strategy into clear product direction and execution.
- Strong analytical mindset with experience using data to inform decisions.
- Excellent written and verbal communication skills, with the ability to distill complexity for technical and non-technical audiences.
- Bachelor’s degree in a related field or equivalent practical experience.
Nice to Have
- Experience with ISO standards and payment facilitator operations.
- Technical understanding of payment frameworks and data models.
- Experience operating in highly regulated or global payments environments.
- Builder mentality: entrepreneurial, adaptable, and comfortable defining net-new initiatives in ambiguous spaces.
