What You'll Do
Take full ownership of the Agent Experience domain, shaping the vision and execution for how sales agents engage with the platform. Define the long-term strategy, prioritize roadmap initiatives, and oversee product development from concept to scale.
Design intuitive, end-to-end customer journeys across mobile apps, internal tools, and integrated systems to streamline how agents serve SME clients. Partner closely with sales teams to identify friction points and implement product-led improvements that boost acquisition, activation, and retention.
Work hand-in-hand with compliance and risk stakeholders to ensure all workflows meet regulatory standards without sacrificing usability. Collaborate with engineering, design, and business units to ship high-impact features efficiently and at scale.
Use customer research and behavioral data to uncover pain points, validate solutions, and measure the real-world impact of product decisions. Guide junior product managers, fostering a culture of rigor, ownership, and continuous improvement.
Requirements
- Proven background in B2B SaaS product management with a focus on operational or field-facing applications
- Experience building products that support last-mile operations, field teams, or delivery workflows
- Demonstrated ability to operate independently and drive outcomes in fast-paced, high-pressure environments
- Strong prioritization skills—able to isolate critical signals from noise and focus on what moves the needle
- Comfort managing shifting priorities and evolving requirements without losing momentum
- Thrives in uncertain or ambiguous contexts, turning open-ended challenges into clear product direction
- Committed to ownership, accountability, and raising the product bar across teams
Benefits
Compensation and work model details will be discussed during the hiring process.
