Experian is hiring a Senior Product Manager to lead the delivery and growth of the customer experience (CX) for Experian Consumer Services. You will build the product vision and roadmap for customer experience journeys, focusing on creating a clear and contextual financial health experience.

What You'll Do

Build the end-to-end product vision and roadmap for the whole customer experience for new programs, delivering a clear and contextual financial health experience that meets users' needs and conversion.
Contribute to a multi-year product strategy, informed by trends, partner and internal capabilities, and consumer insights, to differentiate Experian's value proposition and guide long-term user outcomes.
Champion product management by establishing measurements tied to business and consumer impact and aligning teams toward measurable goals.
Build the product roadmap, from discovery to launch and iteration, including user research, experience design, feature prioritization, engineering execution, testing, go-to-market, and funnel optimization.
Be a product contact for implementation, working directly with internal engineering teams and third-party partners to scope and deliver features that meet requirements and enhance platform capabilities.
Advance Experian's end-to-end customer experience, ensuring seamless integration into the broader Experian.com and mobile app ecosystem.
Infuse regulatory and partner requirements into all aspects of product delivery, setting business and compliance standards for each innovation in the personal loans space.
Embed by defining scalable processes, setting standards for product performance, and ensuring readiness for ongoing operations and support.
Partner with Marketing and Growth teams to develop go-to-market plans that attract users with loan or savings intent and increase engagement among current members.
Use measurements that measure product performance, customer impact, and delivery efficiency—optimizing to accelerate time-to-market.

What We're Looking For

3+ years of experience building or connecting inter- and intra-domain projects using shared componentry, libraries, and themes.
3+ years of experience in integrated journeys that connect CRM, analytics, product, and customer service.
7+ years of product management experience, delivering consumer-facing financial products through end-to-end integrated journeys.
Experience launching products from concept through release, with a focus on meeting customer needs.
Experience with important product management practices: defining user stories and requirements, developing wireframes, running A/B and multivariate tests, and analyzing product performance at scale.
Experience working in Silicon Valley Product Operating Model, Agile, or Lean environments, collaborating across product, engineering, design, and go-to-market teams.
Use data and strategic context to make sound product decisions.
Experience mentoring and developing product managers or product owners to promote team capability and effectiveness.

Nice to Have

Bachelor's degree in Engineering, Business/Marketing, or a related technical field.
Qualities that reflect Experian's culture: mission-driven and collaborative.

Team & Environment

You will report to the Senior Product Manager – D2C CX Domain and partner with the VP of Product for Customer Experience.

Benefits & Compensation

Compensation range: $89,865 - $155,767 with a great bonus plan.
Core benefits including medical, dental, vision, and matching 401K.
Flexible work environment, ability to work remote, hybrid or in-office.
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

Work Mode

This role is remote.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.