Responsibilities
- Manage patient acquisition workflows from initial contact through first clinical engagement
- Design and refine the full patient journey from eligibility determination to first clinical touchpoint
- Develop scalable systems to support expansion into new markets and health plan partnerships
- Collaborate with call center teams to enhance conversion rates and user experience
- Identify and eliminate barriers in the enrollment funnel to reduce acquisition costs
- Document and streamline complex operational workflows
- Analyze and formalize processes across data intake, eligibility rules, outreach, and care coordination
- Transform disjointed procedures into efficient, scalable product solutions
- Ensure internal care management tools align with frontline operational needs
- Lead product discovery and execution from concept to launch
- Manage end-to-end product development using iterative build-measure-learn cycles
- Engage with clinical, operational, and executive teams to uncover challenges and opportunities
- Define strategic direction and deliver incremental improvements tied to funnel metrics
- Work across departments to align goals and execution
- Collaborate with operations, outreach, clinical staff, engineering, and data teams
- Coordinate stakeholders across go-to-market, care delivery, and product functions
- Balance priorities across growth, efficiency, and quality of care
- Deliver measurable improvements in business and patient outcomes
- Increase enrollment conversion and speed to first meaningful interaction
- Reduce operational waste and costs in patient onboarding
- Ensure smooth transition of new patients into ongoing care programs
- Develop deep knowledge of pediatric value-based care models
- Stay current on Medicaid populations, health plan collaborations, and care delivery best practices
- Monitor advancements in patient engagement and operational scaling techniques
Benefits
- Comprehensive medical, dental, and vision coverage
- Healthcare and dependent care flexible spending accounts; employer-contributed health savings account
- 401(k) plan with 4% company match, fully vested from day one
- Employer-paid short-term and long-term disability insurance
- Life insurance equal to one year of salary
- 20 days of paid time off plus 10 company holidays and 2 floating holidays
- Paid parental leave for new parents
- Additional benefits to be outlined in the employment offer
What We Live By
- Prioritize children’s well-being in every decision to maximize safe days at home
- Build trust through active listening, clear communication, and reliable follow-through
- Drive progress through continuous innovation and curiosity
- Lead with empathy, authenticity, and a growth mindset
- Unite diverse perspectives around a shared mission to achieve better outcomes
We Value Diversity, Equity, Inclusion and Belonging
Foster a diverse, equitable, and inclusive workplace where all voices are valued. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, genetic information, pregnancy, or other protected statuses.
