Scout Motors is hiring a Senior Product Manager, Care Operations to shape how our care teams work. You will own this product domain end-to-end, defining and driving the roadmap for mission-critical workflows. This role carries dual responsibility for stewardship of existing systems and building new workflows as the company scales.
What You'll Do
- Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery.
- Own product direction for outreach, intake, authorization, scheduling, and care team tooling.
- Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities.
- Partner day-to-day with Engineering, external development partners, and Design to ship, iterate, and improve workflows.
- Establish direct feedback loops with care teams, including CHWs, Operations, and Clinical staff.
- Define requirements, acceptance criteria, and success metrics for shipped features.
- Ensure new tools are adopted, usable, and meaningfully improve how care teams work.
- Own stewardship of existing care operations systems, ensuring they are reliable and not creating operational drag.
- Partner with Operations, Clinical, and Finance to determine when to improve, tolerate, or sunset existing tools.
- Own system transition and sunset sequencing for legacy tools within the Care Operations domain.
What We're Looking For
- 5+ years of product management experience or equivalent experience owning complex operational systems.
- Experience working on healthcare operations, care coordination, or EHR-adjacent products.
- Experience managing system transitions, migrations, or vendor sunsets.
- Comfort balancing stewardship of existing systems with forward-looking product development.
- Strong ability to operate in ambiguous, early-stage environments.
- Demonstrated ownership of outcomes, not just delivery of requirements.
- Experience partnering closely with Engineering, Design, and Operations teams.
- Excellent communication and stakeholder management skills.
- Comfort using AI-enabled tooling to accelerate product development and operational workflows.
Nice to Have
- Experience with care delivery workflows, value-based care, or Medicaid populations.
- Familiarity with Athena or similar EHR systems.
- Experience working with external development partners or vendors.
- Background in workflow-heavy or operationally complex domains.
- Experience operating across multiple product teams, maintaining consistency and standards.
Team & Environment
This position reports to the VP of Product.
Benefits & Compensation
- Competitive salary.
- Equity compensation package.
- Comprehensive benefits including medical, dental, and vision.
- 401k.
- Flexible PTO policy.
- $1,000 home office stipend.
- We provide the equipment needed for this role.
- Opportunity for rapid career progression.
Work Mode
This is a remote position open to candidates anywhere in the United States.
Scout Motors sees diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. Individuals seeking employment at Scout Motors are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
