Responsibilities
- Consult with clients to understand and convey strategic business objectives
- Manage multiple projects from start to finish in collaboration with internal and external stakeholders
- Influence stakeholders and help guide conversations to desired outcomes
- Evaluate end-users’ needs through interviews and ethnography
- Translate business and user needs into user flows, feature maps, user stories, etc.
- Design, coordinate, and facilitate workshops including design thinking, empathy building, and ideation
- Develop omni-channel Journey Maps, Experience Maps, and Service Blueprints to create an understanding of customer experiences
- Partner with designers and developers to create testable concepts to validate hypotheses and solve for high-impact opportunities or optimize existing experiences
- Lead the project team to deliver solutions that meet business requirements and delight users
- Manage multiple projects from start to finish in collaboration with internal and external stakeholders
- Partner with the Business Development team to craft proposal responses and contribute to scoping work
- Influence stakeholders and help guide conversations to desired outcomes
- Collaborate with developers to determine feasibility of requirements and prioritize recommendations to facilitate decision-making
Requirements
- Bachelor’s degree required.
- 5+ years of relevant consulting, digital agency, or industry experience in user experience, digital strategy, or product management
- Understands and has knowledge in UX/UI best practices
- Experience leading and collaborating with cross-functional teams of designers and engineers
- Thorough understanding of Agile principles, client relationship management, and software development methodologies
- Ability to juggle multiple assignments while utilizing excellent prioritization skills
- Ability to quickly grasp and solve complex business problems
- Excellent oral and written communication skills, including presentation and workshop facilitation
- Strong business acumen, technical aptitude, and executive voice
- Excellent planning and organizational skills with the ability to prioritize and negotiate
- Ability to quickly learn and adapt to new projects with minimal supervision
Nice to Have
- Demonstrated ability leading an effective Agile team
- Working knowledge of user experience journey maps
- Experience leading and facilitating user interviews
- Knowledge and understanding of the product development life cycle (PDLC)
- Experience creating and refining user stories for software development
- Understanding emerging business trends and how to outperform specific industry’s competition
Work Arrangement
On-site
Additional Information
- Functionally bilingual in business Japanese (e.g. N2) and English (e.g. ~TOEPIC 750)
