Responsibilities
- Work closely with Business Leadership in driving key objectives and results for the business unit (FX).
- Develop relationships with other internal business units, collaborate with them to optimize and enhance our integration with the systems they manage.
- Handle internal and external stakeholder communication for upcoming product work.
- Define, set up and monitor key product OKPs & KPIs in line with the business objectives.
- Gather and analyse customer feedback.
- Generate insights and recommendations based on product usage and report findings to stakeholders.
- Create, plan and execute user research that drive business objectives.
- Conduct user research using appropriate research methodologies.
- Systematically create and explore opportunities and solutions for ideas that solve customer problems.
- Summarise and present research findings to key stakeholders.
- Identify and prioritise the biggest problems our customers and business are facing in a structured and data driven way.
- Use internal and external channels to identify problems and gather insights (i.e. customer data, user research etc.)
- Manage your own roadmap having a list of prioritised problems and solutions.
- Dig deeper until you find the root causes of the problems identified, and explore solutions accordingly.
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- Create low-fidelity wireframes for features and products.
- Coordinate closely with product designers in crafting ideas and designing high fidelity designs. Write product requirements documents for your engineering manager and team to develop the designs.
- Work closely with your engineering team and engineering manager to convert product requirements and designs into live features.
- Follow an agile approach such as SCRUM, while ensuring your team is delivering high quality outputs with a fast pace and an agile mindset.
- Be detail oriented and ensure the solution delivered is in line with the product requirements and the designs.
- Design and execute appropriate usability tests for a product or feature when needed.
- Release A/B tests to measure success of the product changes and iterate if needed.
- Collate, analyse and report on findings to key stakeholders.
- Work closely with other internal teams such as Growth/Marketing, Customer Support, Security, Tech, Central systems, Compliance, Operations etc. to make the necessary Product changes, manage expectations and decide on the priority of the backlog items.
- Have an open-mind when listening problems and negotiate/offer solutions to deliver in a fast and efficient way.
- Improve processes and ways of working with your internal team and other stakeholders to increase delivery speed and quality.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
- Develop a structured way of working to have the right balance between the new feature development, existing feature iterations, tech debt and bug fixing.
Requirements
- 5+ years of product management experience in a heavily customer facing product area such as User Onboarding, Core App Experience etc.
- 2+ years product management experience on a mobile app at a fintech start-up or scale-up.
- A bachelor’s or master’s degree in Engineering, math, science, or any other technical/analytical discipline from a top university, or high grades (GPA:+3.4/4.0) from a good university. Equivalently product experience at leading tech companies will be considered.
- Highly analytical thinker along with solid business sense that can drive business OKRs and prioritise backlog items in a data driven manner.
- Experience leading product development and launch from scratch by delivering features end-to-end from discovery till the release.
- Excellent planning, problem-solving and strategic thinking skills.
- A keen eye for detail and simple UI/UX. Great understanding of design best practices. Has experience of working closely with UI/UX designers and creating wireframes for customer facing products.
- A practical start-up mindset of learning fast, moving fast, being proactive and hands-on to “get things done” in a fast paced environment. Being comfortable with making decisions with limited information and building products from 0 to 1.
- Good knowledge on product management practices and tools such as user research techniques, usability testing, A/B testing, data analysis tools & techniques, JIRA and FIGMA.
- Outstanding written and oral communication skills either when writing PRDs or JIRA tickets for your teams, talking to other internal stakeholders, or communicating with external partners or customers.
- A big supporter of agile methodologies. Having a SCRUM certificate or experience in SCRUM or similar agile methodologies.
- Works in a structured manner, good at documenting processes and results, experience in Confluence.
- A readiness to provide insight and deliver measurable results under ambiguous situations in a fast-paced environment.
- Hands-on experience with data tools (e.g. Mixpanel) – we’re looking for someone analytical, it’s always great when you’re hands on enough to dig in when required.
Nice to Have
- Experience in products targeting developing/emerging markets.
- Experience in a fast growing start-up or scale-up environment.
- Good at working with several cross-functional teams - engineering, marketing/growth, legal, compliance, customer support, operations etc.
- Knows how to write SQL queries.
Benefits
- We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- You’ll receive an attractive salary, pension, health insurance, plus other benefits.
Team
Structure: dedicated product engineering team
