Responsibilities
- Define and drive the long-term vision and strategic roadmap for key product domains, ensuring alignment across technical and business functions.
- Balance immediate delivery needs with future-focused innovation when planning and launching new product features and platform enhancements.
- Design and oversee the implementation of AI-powered agent systems that support human oversight, autonomous operations, and improved decision-making processes.
- Collaborate closely with AI engineering teams to establish standards for agent behavior, escalation protocols, output quality, and ongoing performance evaluation.
- Iteratively refine AI pipelines as evolving products, not one-off deployments, to ensure sustained value and adaptability.
- Discover and implement automation opportunities within current workflows by tracing back from documented user challenges to high-impact solutions.
- Engage directly with customers, support teams, and external collaborators to uncover needs, test concepts, and co-develop effective outcomes.
- Coordinate with data, security, privacy, and legal experts to ensure compliance with regulations, contracts, and internal governance policies.
- Establish and monitor key performance indicators such as usage, system reliability, output quality, and efficiency improvements to inform decisions and report progress.
- Provide leadership within the product team by mentoring peers, resolving ambiguity, and promoting best practices through collaboration and example.
- Develop and maintain shared resources, including documentation, guidelines, and frameworks that enhance cross-team understanding and scalability.
Benefits
- competitive salary
- stock options
- Health benefits
- unlimited PTO
- parental leave
- tuition reimbursements
Compensation
competitive salary
Work Arrangement
not specified
Team
cross-functional collaboration with engineering, design, data, security, legal, and customer-facing teams
Other
- In addition to core offerings, region-specific benefits include competitive pay, equity, health coverage, generous time off, family support, and additional perks.
- The company supports Equal Employment Opportunity and values a diverse workforce.
- Hiring is based on qualifications and performance, without regard to race, color, religion, national origin, sex, gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, age, marital status, veteran status, disability, or other legally protected characteristics.
- Accommodations are available for qualified individuals with disabilities during the application process.
- Immigration sponsorship is not available for this role.
not provided
