Suncorp Bank, part of the ANZ Group, is looking for a Senior Personal Banker to provide market-leading service that meets the financial needs of Business Banking customers. You will be responsible for managing the small business banking customer experience, establishing needs, and recommending solutions to acquire, retain, and grow profitable relationships.
What You'll Do
- Effectively manage referrals and ensure timely turn-around of customer requests and enquiries.
- Grow the business through new client acquisition and contribute to regional performance objectives by meeting customer needs with ANZ solutions.
- Support and/or suggest opportunities to improve processes for greater customer experience.
- Work with other segments within the bank to identify opportunities for growth, maximise share of wallet, and meet customer needs.
- Ensure disclosure and compliance requirements for sales, credit, and customer complaints are met.
- Act as ANZ products initiator and role model.
- Eagerly support the Branch Manager in delivering ANZ’s retail strategy and day-to-day branch operations.
- Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach.
What We're Looking For
- Prior experience in developing strong relationships in a customer focused role.
- Significant experience in financial services, preferably within the retail banking sector.
- Excellent communication and interpersonal skills.
- Ability to multi-task, highly adaptable to change and ambiguity.
Nice to Have
- Leadership and coaching capabilities.
- Experience in being an influential user and promoter of technology.
Team & Environment
Support the Branch Manager in delivering strategy and operations.
Benefits & Compensation
- Access to wellbeing services.
- Discounts on selected products and services from ANZ and more.
- Range of flexible working arrangements.
- Opportunity to get involved in affinity networks.
Work Mode
This is an onsite position located in Palmerston North at the ANZ Branch.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
