Responsibilities
- Effectively manage referrals & ensure timely turn-around of customer requests / enquiries
- Grow the business through, new client acquisition and contribute to regional performance objectives through meeting customer needs with ANZ solutions
- Support and/or suggest opportunities to improve processes for greater customer experience.
- Work with other segments within the bank to identify opportunities for growth, maximise share of wallet and meet customer needs
- Ensure disclosure and compliance requirements for sales, credit and customer complaints are met
Requirements
- Prior experience in developing strong relationships in a customer focused role
- Significant experience in financial services, preferably within the retail banking sector
- Excellent communication and interpersonal skills
- Leadership and coaching capabilities
- Experience in being an influential user and promoter of technology
- Ability to multi-task, highly adaptable to change and ambiguity
Work Arrangement
On-site
Additional Information
- 37.5hrs, Monday to Friday, 8:30am - 5:00pm
