R1 RCM Holdco Inc. is hiring a Senior Patient Solutions Representative to serve as a critical liaison between patients and the healthcare organization. You will manage patient questions and concerns professionally and confidentially, focusing on delivering a high-quality patient experience through inbound and outbound call resolution.
What You'll Do
- Manage patient questions and concerns in a confidential and professional manner.
- Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution.
- Manage inquiries via multiple communication channels professionally using EMR systems such as Epic, Cerner, Meditech, or similar systems.
- Review, interpret, and answer questions regarding patient statements, explanation of benefits, account balances, payment plans, and related areas.
- Utilize healthcare industry term knowledge (e.g., primary care, provider, benefits, HIPAA, PCI, EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs, and authorizations/referrals).
- Research information using available resources and FAQs to source information rapidly in a fast-paced environment.
- Mentor new hires through ongoing training, provide 90-day evaluation input, and offer probationary support.
What We're Looking For
- Minimum of 1 year of experience in a healthcare call center environment.
Nice to Have
- High school diploma or GED.
Technical Stack
- EMR systems such as Epic, Cerner, Meditech, or similar systems.
Benefits & Compensation
- Comprehensive training and professional development.
- Competitive benefits package.
- Hourly pay range: $16.00 - $22.95.
Work Mode
This position is based locally within the United States.
R1 RCM Holdco Inc.'s employment practices shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
