TechOp Solutions is hiring a Senior Customer Service Representative to manage sensitive information and support critical client operations. The ideal candidate is detail-oriented, adaptable, and thrives in a high-volume environment.
What You'll Do
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
What We're Looking For
- 5+ years of experience in a call center
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite
- Experience in handling sensitive information
Technical Stack
- Telephony systems
- CRMs
- Microsoft Office Suite
Work Mode
This role is based locally in El Paso, TX or nearby cities.
