TechOp Solutions is seeking Senior Customer Service Representatives to support client operations by handling high-volume calls, analyzing sensitive information, and ensuring compliance. This remote role demands exceptional communication, attention to detail, and a commitment to service excellence within a fast-paced environment.
What You'll Do
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Train and onboard new CSRs
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
What We're Looking For
- Exceptional communication skills
- Strong analytical abilities
- Commitment to service excellence
- Detail-oriented
- Adaptable
- Ability to thrive in a fast-paced, high-volume environment
- Must reside within Miami, FL or nearby cities
Technical Stack
- Government systems
- Database research tools
- Open-source research platforms
Work Mode
Remote work permitted within Miami, FL or nearby cities.
TechOp Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
