Quantum Metric is looking for a Senior Parts Identification Specialist (Customer Support) to join our team. Internally known as a Parts Detective, your core mission is to find and provide customers with the correct replacement part numbers needed for repair. This role demands a high emphasis on accuracy, strong problem-solving, and a passion for continued skill development.

What You'll Do

Deliver high-quality customer service by effectively communicating part information in a professional and friendly manner.
Complete 45-65 cases and/or Live Chats from our Parts Town supported manufacturers.
Interact with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email.
Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications, and manufacturer contacts to identify part number information.
Support the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties.

What We're Looking For

1-3 years of experience at Parts Town.
Passion for customer service and problem-solving.
Attention to detail and ability to multitask without sacrificing accuracy.
Confident in communicating via phone and computer, fluent in English (both written and verbal).
Well-versed in Salesforce, Bloomfire, and the team-specific manufacturer lookups and BOM systems.
Strong desire to learn, grow, and challenge the status quo.
Excited to meet and collaborate with teams across the company.
Available to work M-F from 9:00 AM - 5:30 PM CST/10:00 AM - 6:30 PM EST or 9:30 AM - 6:00 PM CST/10:30 AM - 7:00 PM EST.