Responsibilities
- Oversee payer accounts receivable in Athenahealth by resolving claim holds, following up on unpaid claims, and appealing denials until resolved.
- Handle prior authorizations and predeterminations.
- Manage patient accounts receivable by addressing billing questions, explaining explanation of benefits and patient financial obligations, setting up payment arrangements, and contacting patients about overdue balances.
- Post and reconcile payments accurately, and prepare accounts for collections or write-offs following company guidelines.
- Track and analyze denial patterns, and provide regular updates on accounts receivable performance to practice leadership.
- Keep billing records accurate and current, ensuring outstanding accounts are pursued to completion.
Work Arrangement
On-site
Other
- Work Setup: Onsite
- Schedule: Monday–Friday, 8:00 AM–5:00 PM Mountain Standard Time
- Holidays: Observes U.S. federal holidays
- This is a voice-intensive, patient-facing position.
- Employees are required to keep their cameras on during working hours, except during lunch and scheduled breaks.
