Responsibilities
- Lead the end-to-end delivery of complex marketing initiatives across a broad portfolio of work, including product launches, campaigns, lifecycle marketing programs, and key brand moments.
- Translate high-level ideas into clear, actionable project plans with defined scope, timelines, owners, milestones, and dependencies.
- Manage a portfolio of concurrent initiatives - balancing multiple high-priority, cross-functional projects alongside smaller tactical workstreams while maintaining clarity, momentum, and alignment.
- Anticipate risks, dependencies, and competing priorities early, proactively recommending solutions and trade-offs to keep work moving forward.
- Serve as the connective tissue across teams, ensuring priorities stay aligned and projects move efficiently from planning through execution.
- Build and maintain detailed project plans, including timelines, workback schedules, stakeholder alignment, risk mitigation, and execution readiness plans.
- Keep complex projects moving by proactively driving accountability, facilitating decisions, and removing blockers.
- Lead project forums, stakeholder meetings, and status updates with confidence and clarity - tailoring communication appropriately for working teams, senior leaders, and executives.
- Ensure projects are well organized, documented, and effectively managed through established tools and workflows (e.g., Jira, Monday.com, project trackers).
- Track progress against milestones, surface issues early, and help teams navigate ambiguity without losing momentum.
- Partner closely with internal stakeholders across Product Marketing, Brand, Creative, Content, Legal, regional teams, and other cross-functional partners to drive successful delivery.
- Build strong working relationships with stakeholders up to the Senior Director and VP level, acting as a trusted partner in planning, prioritization, and execution.
- Facilitate alignment across global teams operating across different time zones, business priorities, and market needs.
- Bring a thoughtful, pragmatic approach to stakeholder management - balancing business needs, timelines, and execution realities.
Requirements
- Strong experience in project management, program management, marketing operations, or a related discipline.
- Proven experience leading complex, cross-functional initiatives involving multiple stakeholders, competing priorities, and tight timelines.
- Experience supporting product launches, campaigns, or large-scale marketing initiatives in fast-paced environments.
- Demonstrated ability to manage multiple concurrent projects simultaneously while maintaining strong attention to detail and execution quality.
- Experience working with senior stakeholders and navigating matrixed organizations.
- Fluency in English as a working language.
Nice to Have
- Experience working across global or multi-region teams.
- Experience in SaaS, fintech, payments, or similarly fast-moving environments.
- Familiarity with project management methodologies, delivery frameworks, and tools such as Jira, Monday.com, Asana, Smartsheet, or similar platforms.
Benefits
- Lots of autonomy, flexible work culture and the option of fully remote work
- Genuine career opportunities in a company that’s creating new jobs every day
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Work in a team big enough for growth but lean enough to make a real impact
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Extended Healthcare benefits
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Mental health online platform and counseling & coaching services
- Volunteer day
Work Arrangement
Hybrid
Additional Information
- We ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.
- Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
