Responsibilities
- Manage daily operations and performance of multiple remote case management teams by guiding team leads who directly supervise them.
- Recruit, mentor, and develop team leads and managers, enhancing their people-management skills and holding them accountable for team outcomes.
- Design the structure, routines, and standards to maintain alignment and high performance across a distributed multi-team group.
- Conduct regular leadership meetings, performance evaluations, and case reviews to ensure compliance with processes and timely case resolution across teams and time zones.
- Monitor capacity, workloads, and case distribution to sustain balance, efficiency, and consistent output.
- Collaborate with firm leadership to translate broader goals and priorities into clear directives for teams.
- Ensure all pre-litigation cases are managed from claims setup and investigation through lien resolution with complete documentation and strict timeline adherence.
- Oversee claim initiation, medical record and billing retrieval, care management, demand preparation, and lien resolution processes across teams.
- Identify and implement process improvements to enhance operational speed, accuracy, and consistency at scale.
- Maintain the firm's quality standards in all documentation, communication, and client interactions.
- Support teams in managing client communication with empathy, clarity, and responsiveness.
- Resolve escalated issues related to treatment, insurance communication, or liens.
- Collaborate with attorneys, paralegals, and external providers to ensure cases are well-prepared for negotiation and resolution.
- Partner with cross-functional teams in product, engineering, and data to build and refine industry-leading tools and systems.
Requirements
- 10+ years of experience in personal injury legal operations, case management, or insurance claims, including significant experience managing other managers.
- Led and scaled multiple teams in high-volume, fast-paced environments while maintaining strong attention to detail.
- Successfully led remote or distributed teams, building trust, accountability, and performance across geographically dispersed groups.
- Highly proficient with technology, quick to adopt new tools, and energized by working in an AI-forward environment using digital systems for efficiency, accuracy, and innovation.
- Proactive leader who develops strong managers and holds teams accountable to high standards.
- Communicates clearly, professionally, and confidently with clients, team members, and firm leadership.
- Strong organizational, problem-solving, and process-improvement skills.
- Thrives with ownership over teams while partnering effectively within a larger leadership structure.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
Compensation
Not specified
Work Arrangement
Remote (Worldwide) — San Francisco, Toronto
Team
Not specified
Other
- This is a fully remote role.
- EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.
Not specified
