Crowell & Moring is hiring a Senior Manager of Business Intelligence & Experience to lead the strategy, implementation, and long-term stewardship of the firm’s business intelligence platform, Foundation. You will oversee the development of reporting and analytics tools that enable data-driven decision-making across business development, marketing, and firm leadership.
What You'll Do
- Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms.
- Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities.
- Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy.
- Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs.
- Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams.
- Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems.
- Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions.
- Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm.
- Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements.
- Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management.
- Lead and mentor direct reports and/or cross-functional project teams as appropriate.
- Contribute to strategic projects and cross-functional initiatives, providing analytical and operational support as needed.
What We're Looking For
- Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role.
- Proficiency in Microsoft Power BI, including dashboard/report development.
- In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems.
- Demonstrated ability to lead projects, manage competing priorities, and deliver results in a deadline-driven, collaborative environment.
- Proven experience in data governance, quality control, and reporting accuracy.
- Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders.
- Champion for process improvement, change management, and user adoption, with a continuous improvement mindset.
- Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility.
- Strong attention to detail and strategic thinking skills.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Ability to work independently in a remote or hybrid environment.
- Bachelor’s degree in business analytics, marketing, information systems, or a related field.
- Minimum of 7 years of progressively responsible experience in business intelligence, legal marketing/business development analytics, or experience management systems, with demonstrated leadership responsibilities.
Nice to Have
- Prior law firm, professional services, or consulting industry experience strongly preferred.
Technical Stack
- Litera Foundation
- Microsoft Power BI
- CRM systems
- Experience management systems
- Marketing systems
- Microsoft Office (Excel, Word, PowerPoint)
Team & Environment
You will be a strategic partner across departments including Business Development, Innovation, IT, and practice leadership.
Benefits & Compensation
- Compensation range: $106,000-$162,000
- Healthcare, Vision, and Dental coverage
- Retirement plans
- All-purpose leave
- Back-up childcare
- Wellness programs
- Cultural events and social activities
Work Mode
This role follows a hybrid work model.
Crowell & Moring LLP is an equal opportunity employer (EOE m/f/d/v) and participates in the E-Verify program.
