Oscar seeks a Senior Manager, Multicultural Insurance Solutions to own the strategy, design, execution, and performance of insurance products tailored to culturally and linguistically diverse populations. You will ensure offerings are culturally responsive, compliant, scalable, and effective across individual and employer-subsidized markets.
What You'll Do
- Own the end-to-end lifecycle of multicultural insurance products from ideation and benefit design through launch, performance management, and optimization.
- Define product intents and value propositions tailored to culturally and linguistically diverse populations.
- Translate insights into scalable product designs, including benefit structures, programs, services, and engagement models.
- Ensure product strategies align to enterprise growth, equity, quality, and affordability objectives.
- Lead benefit design for multicultural plans, including augmenting existing offerings and introducing new benefit structures.
- Contribute to annual planning, roadmap development, and prioritization for multicultural products.
- Leverage quantitative and qualitative analytics to identify unmet needs, disparities, and opportunities.
- Partner with data teams to develop models, dashboards, and KPIs for relevant attributes.
- Build and manage business cases for new and existing products, including financial modeling and membership projections.
- Ensure product designs consider the end-to-end consumer journey and experience, with attention to cultural needs.
- Support go-to-market planning with growth, sales, and marketing teams, ensuring materials are culturally and linguistically appropriate.
- Lead cross-functional execution for product enhancements, issue resolution, and implementation activities.
- Work closely with regulatory and legal teams to ensure plans comply with federal and state requirements.
- Embed health equity principles into product governance, documentation, and approvals.
- Measure product effectiveness through outcomes such as access, engagement, utilization, quality, experience, and cost.
- Analyze product performance using financial and membership metrics to forecast results and inform decision-making.
- Serve as the multicultural product SME and strategic cross-functional partner, embedding cultural competence into design standards.
What We're Looking For
- 6+ years of experience developing, managing, or supporting commercial insurance products, including multicultural offerings.
- 5+ years experience with ACA, including individual marketplace and small group products.
- 3+ years of demonstrated ownership of end-to-end product lifecycle management.
- 5+ years demonstrated experience designing and executing multicultural, equity-focused, or population-specific products.
- 3+ years experience working cross-functionally in highly regulated environments.
- 3+ years experience making analytical and data-driven decisions.
- 4+ years of experience managing cross-functional stakeholders and initiatives.
- Ability to speak fluent Spanish.
- Travel up to 25% of the time.
Nice to Have
- Bachelor’s degree in business, healthcare, public policy, analytics, or a related field.
- Experience developing or managing products for multicultural, multilingual, or underserved populations.
- Spanish language proficiency strongly preferred.
- Experience with business intelligence tools, SQL, Excel, or similar tools.
- Experience incorporating affordability, access, and cultural considerations into product strategy and execution.
Team & Environment
You will report into the Vice President, Insurance Product Innovation and Development.
Benefits & Compensation
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
- Participation in Oscar's unlimited vacation program.
- Annual performance bonuses.
- Compensation: $149,040 - $195,615 per year in New Jersey, New York, and California. $134,136 - $176,053 per year for all other locations.
Work Mode
This is a remote position open to candidates in Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, and Virginia.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.
