ACLU is hiring a Senior Manager, Learning and Development

Make-A-Wish is seeking a Senior Manager, Learning and Development to advise and execute the learning strategy for our leaders, employees, and other audiences. You will be central to building and scaling mission-aligned leadership experiences and designing programs that deepen our enterprise culture engagement.

What You'll Do

• Identify and assess future and current organizational learning needs by partnering with key stakeholders.
• Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
• Collaborate across the People/HR team to promote workplace optimization through tools and programs.
• Research, design, develop, and continuously refine customized training content in multiple modalities.
• Evaluate L&D requests from across the organization, determining the approach and measures of success.
• Facilitate learning programs, courses, and workshops across the National Office and Chapters.
• Evaluate existing learning solutions for efficiency, effectiveness, and potential for broader usage.
• Identify and implement program improvements, tools, and technology to enhance learning execution.
• Define parameters for delivering and measuring learning, establishing metrics for success.
• Evaluate and manage external vendors as needed.
• Develop and deliver an enterprise learning and innovation strategy tied to the overall Strategic Plan.
• Create training content using instructional design techniques and expertise.
• Collaborate with HR/People and IT teams to ensure data integrity, reporting, and system improvements for our LMS.

What We're Looking For

• Bachelor’s degree in human resources, education, business, or a related field.
• 5+ years of experience in Learning & Development, Organizational Development, or Instructional Design.
• 2+ years in a leadership role.
• A clear understanding of the employee life cycle and workforce trends.
• Demonstrated superior communication skills (verbal, written, and presentation).
• Experience creating learning and development experiences that promote a culture of inclusion and belonging.
• Proven experience providing training using a variety of platforms and techniques (classroom, e-learning, webinars, gaming).
• Knowledge of instructional design theory and Adult Learning Principles.
• Familiarity with learning technology, from LMS platforms to web-enabled solutions like Articulate and WellSaid.
• Advanced knowledge of Microsoft Suite (Word, Excel, PowerPoint).

Nice to Have

• Preferred certifications: Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci.

Technical Stack

• Microsoft Suite (Word, Excel, PowerPoint)
• Learning Management System (LMS)
• Articulate
• WellSaid

Team & Environment

You will lead a learning solutions design expert and work collaboratively with the People (HR) and Strategy Teams, as well as colleagues across the enterprise.

Benefits & Compensation

• Compensation: $95,000 - $110,000 USD
• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness.
• Competitive compensation with annual incentive potential.
• Health Savings Account and Flexible Spending Account Options.
• Health Reimbursement Account fully funded by Make-A-Wish America.
• Short Term Disability*, Long Term Disability* and Life Insurance.
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo.
• 401(k) Retirement Savings Plan with 5% match after one year of service.
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires.
• Up to 15 PTO days.
• 10 Sick Days.
• 11 Paid Holidays.
• 2 Volunteer Days after one year of service.
• 2 Personal Days accrued annually.
• Parental Leave.
• Employee Awards and Recognition Programs.
• Individual and Leadership Development.
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets.

Work Mode

This is a hybrid position. Remote positions are open to applicants based anywhere in the continental U.S., while hybrid positions are open to applicants based in the Phoenix, Arizona area.

Make-A-Wish is an equal opportunity employer committed to a diverse and inclusive workplace.