About the Role
This position leads the planning, execution, and optimization of commercial operations within Japan, ensuring alignment with regional and global objectives while enhancing customer engagement and operational efficiency.
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Hybrid work model with presence required in Japan
Team
Part of the regional commercial leadership team focused on operational excellence in the Asia-Pacific region
Responsibilities
- Lead the development and implementation of commercial operations strategies in Japan
- Collaborate with sales, marketing, and finance teams to align operational plans with business goals
- Oversee performance tracking and reporting to ensure transparency and accountability
- Drive process improvements to enhance efficiency and scalability of operations
- Manage key operational workflows including contracting, ordering, and customer support
- Ensure compliance with local regulations and internal policies across all operations
- Support market access and product launch initiatives with operational planning
- Develop dashboards and analytics to inform leadership decision-making
- Coordinate with regional and global teams to standardize best practices
- Lead cross-functional projects to address operational challenges and opportunities
- Optimize resource allocation and budget management for operational activities
- Foster a culture of continuous improvement within the operations team
- Serve as primary operations liaison for Japan-based stakeholders
- Monitor market trends and adapt operations to support evolving business needs
- Support training and onboarding for commercial teams on operational processes
- Evaluate vendor and third-party service providers for operational support
- Ensure accurate forecasting and demand planning inputs from operations
- Maintain strong communication between field teams and headquarters
- Drive digital transformation initiatives within commercial operations
- Champion customer-centric processes to improve service delivery
- Lead change management efforts related to operational systems and tools
- Oversee data integrity and reporting accuracy across platforms
- Contribute to long-term strategic planning for market growth
- Manage special projects as assigned by regional leadership
- Ensure readiness for audits and compliance reviews
Qualifications
- Bachelor’s degree in business, healthcare, or related field required
- Minimum of 10 years of experience in commercial operations or related function
- Proven leadership experience in a multinational organization
- Strong understanding of healthcare markets in Japan
- Experience managing cross-functional teams and projects
- Demonstrated success in process optimization and operational efficiency
- Proficiency in data analysis and business intelligence tools
- Familiarity with CRM and ERP systems
- Excellent communication and interpersonal skills
- Fluency in Japanese and professional proficiency in English
- Strategic thinker with strong problem-solving abilities
- Experience in medical devices or life sciences industry preferred
- Knowledge of regulatory requirements for commercial operations in Japan
- Track record of delivering results in complex environments
- Ability to influence stakeholders at all levels
- Comfortable working in a fast-paced, dynamic organization
- Skilled in managing ambiguity and driving clarity
- Proven ability to lead change initiatives
- Experience with forecasting and budgeting processes
- Strong project management and organizational skills
- History of mentoring and developing team members
- Understanding of supply chain and logistics in healthcare
- Experience supporting product launches in regulated markets
- Commitment to ethical business practices
- Adaptability to evolving business priorities
Preferred Qualifications
- Advanced degree in business administration or related discipline
- Direct experience in Japan’s medical technology sector
- Leadership role in a globally integrated operations team
- Experience with digital health platforms or services
- Certification in project or operations management
- Prior work in a highly regulated industry
- Track record of scaling operations in growing markets
- Familiarity with agile methodologies in operations
- Experience managing external consultants or vendors
- Knowledge of Japanese healthcare reimbursement systems
Not available for this position
