About the Role
Lead a team of account managers responsible for maintaining and expanding relationships with enterprise clients. Focus on customer success, retention, and upsell opportunities through strategic planning and performance oversight.
Responsibilities
- Lead and mentor a team of account managers serving enterprise clients
- Develop strategies to improve customer retention and account growth
- Monitor key performance metrics and drive operational improvements
- Collaborate with cross-functional teams to ensure client satisfaction
- Oversee the execution of account planning and quarterly business reviews
- Identify expansion opportunities within existing client accounts
- Serve as a primary escalation point for critical client issues
- Drive adoption of platform features to increase client value realization
- Partner with sales teams during renewal and expansion cycles
- Implement best practices for scalable account management processes
- Conduct regular performance reviews and coaching sessions with team members
- Contribute to product feedback based on client insights
- Manage executive-level client relationships and interactions
- Ensure alignment between client goals and service delivery
- Develop training materials and onboarding programs for team members
- Use data analytics to inform strategic decisions and forecasts
- Maintain up-to-date knowledge of industry trends and compliance standards
- Support the development of client success benchmarks and KPIs
- Lead post-implementation engagement strategies
- Coordinate with legal and security teams on client-specific requirements
- Facilitate knowledge sharing across the customer success organization
- Drive continuous improvement in client onboarding and support workflows
- Represent the team in company-wide planning and reviews
- Promote a culture of accountability, collaboration, and client focus
- Ensure compliance with internal reporting and documentation standards
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid or remote options available
Team
Part of the customer success organization focused on enterprise clients
Why This Role Matters
This position plays a critical role in ensuring long-term client success and platform adoption at scale. The leader in this role directly influences customer satisfaction, retention, and revenue sustainability for the enterprise segment.
Growth and Impact
You will shape the direction of the account management function, influence product evolution through client feedback, and contribute to the overall strategy of customer success operations.
Available for qualified candidates
