Vanta is hiring a Senior Manager, Account Management, Enterprise

Vanta is hiring a Senior Manager, Account Management, Enterprise to build and lead the founding team of Enterprise Account Managers. You will be responsible for nurturing, retaining, and growing Vanta's largest customers. In this role, you will hire and develop a high-performing team, contribute to our upmarket Account Management strategy, and execute on our key growth goals.

What You'll Do

• Hire and develop a team of expert Account Managers and build a team culture of customer value, high performance, and accountability.
• Contribute to the design of the upmarket AM methodology, including value delivery, expansion strategies, and renewal motions.
• Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate, and net retention rate.
• Deliver an accurate weekly forecast for both retention and expansion performance.
• Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management, and value-based customer expansion.
• Develop enablement programs that ensure your team members are experts in Vanta's products, our space, and AM sales skills.
• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more to represent your customers' needs and achieve your goals.
• Thrive in a fast-paced startup environment and contribute to transformational change.

What We're Looking For

• 5+ years of experience leading quota-carrying, customer-facing teams in the Enterprise segment.
• A demonstrated history of achieving targets personally and across your team through your leadership and coaching.
• A passion for team development including the ability to define onboarding and ongoing enablement programs that result in high performance and career growth.
• Experience managing Mid-Market and Enterprise customers with complex requirements and multiple levels of stakeholders across technical and non-technical roles.
• A proven track record of establishing executive-level relationships, navigating issues and escalations, and balancing the needs of both the customer and the business.
• Strong critical thinking and clear communication skills.
• Ability to engage effectively across internal teams including Product, Operations, Legal and Customer Success to solve customer and team challenges.
• Thrive in a fast-paced environment and can effectively lead teams through change.

Nice to Have

• Deep curiosity about emerging technologies and an enthusiasm for cybersecurity.
• A natural affinity for problem-solving, and an enthusiasm for making a large impact.

Team & Environment

You will lead the founding team of Enterprise Account Managers.

Benefits & Compensation

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Health & wellness and remote workplace stipends.
• Family planning benefits through Carrot Fertility.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, Dublin, and Sydney.

Work Mode

This is a remote position.

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.