Q4 is looking for a Senior Manager, Account Management to lead, coach, and empower the Account Management team. As a key member of the Sales Organization Leadership Team, you will own the team's proactive outreach, complex renewals, and Q4's strategy to accelerate expansion pipeline creation. You will own the overall economic relationship with customers post-acquisition, ensuring Q4 remains their partner of choice for Investor Relations.

What You'll Do

Cultivate strong client relationships, ensuring Q4 remains the preferred IR solution by understanding evolving client needs and market dynamics.
Partner with Customer Success leadership and coach your team to proactively monitor customer sentiment and mitigate churn risks, including preparing robust business cases for retention.
Oversee the renewals process, guiding your team through negotiations, solutioning, and contract management to secure long-term, high-value customer commitments.
Drive segmentation within your team’s customer base, identify high-value expansion opportunities, and manage your team’s pipeline to accelerate conversions.
Gather and share actionable customer insights (competitive intelligence, pricing, product feedback, IR trends) to keep Q4 ahead of industry changes.
Regularly assess the book of business and accurately forecast monthly revenue growth at both individual and team levels.
Champion and promote company processes and initiatives, offering constructive feedback to enhance efficiency and evolve the Account Management Playbook.
Foster strong relationships with Customer Success, Sales Operations, Finance, Legal, Activations, Product, and Marketing to deliver exceptional customer outcomes.
Build, lead, and mentor a high-performing account management team, setting clear performance expectations and providing regular feedback.
Foster a positive, collaborative work environment that encourages professional growth and development.
Identify and facilitate opportunities for team skill enhancement and training.
Effectively delegate tasks and empower team members to take ownership.
Lead recruitment and onboarding efforts for new team members.

What We're Looking For

Bachelor’s degree or equivalent.
Minimum 10 years in sales/account management, including 4+ years in a leadership role within a SaaS environment, with a proven track record of exceeding targets.
Strong analytical and critical thinking skills to develop effective renewal and expansion strategies.
Expertise in core sales methodologies (Challenger, Sandler, MEDDIC, SPIN, Value Selling).
Demonstrated positive leadership with the ability to set goals and galvanize teams to deliver results.
Proven coaching skills with measurable leadership outcomes.
Proficient in Salesforce.com, including reporting and data analysis for identifying trends and insights.
Strong team player with high emotional intelligence (EQ) and excellent presentation abilities.
History of exceeding expectations in building lasting relationships with senior management.
Experience successfully managing and growing revenue within an assigned customer portfolio.
Exceptional listening and deduction skills to identify customer challenges and opportunities.
Knowledge of accurate revenue forecasting and achieving sales targets in a fast-paced environment.
Strong negotiation skills and experience building and presenting compelling business cases.
Demonstrated drive and consistent outreach resulting in high contact and conversion rates.
Excellent time management skills, emphasizing regular customer engagement.
Understanding of key SaaS metrics (ARR/NRR) and pricing strategies.
Proficient in Revenue Enablement tools (e.g., Gong, Salesloft, Outreach, Salesforce High Velocity Sales, LinkedIn Sales Navigator, ZoomInfo).

Nice to Have

Proven ability to foster collaboration across departments.
Strong sense of accountability and ownership over team success and product quality.
Highly motivated, self-confident, and driven to achieve exceptional results.
Resourceful and creative in prospect identification and opportunity generation.
Experience with a fast-paced startup environment.
Self-starter with a “can-do” mentality.
Service-oriented approach for fostering positive relationships with internal and external stakeholders.