Manages the translation and quality assurance of products and integrations for non-English speaking customers. Ensures accurate and consistent localized content across multiple languages. Collaborates with internal teams and external vendors to support localization efforts. Maintains high standards in content formatting, delivery, and translation accuracy. Supports the development and improvement of localization processes
Responsibilities
- Coordinate translation of products and integrations to support non-English customers
- Perform quality assurance checks on translated content for accuracy and formatting
- Follow established procedures to uphold a reliable localization process
- Collaborate with team members to deliver required localized documentation
- Ensure consistency in content collection, formatting, and delivery of translations
- Develop and manage delivery timelines for non-English product documentation based on market needs
- Conduct general quality checks on layout and formatting of localized content within products
- Proofread non-English content for technical accuracy using current language knowledge
- Manage new translation requests for product and legal materials
- Communicate with translation vendors regarding pricing and delivery schedules
- Gather feedback from market contacts and internal users to improve future translations
- Work with vendors and leadership to resolve issues and enhance translation workflows
- Lead efforts in building and updating localized content in MadcapFlare
- Replace English screenshots with localized versions in MadcapFlare documentation
- Execute research, projects, and initiatives to support the Product Writing Team as assigned
Requirements
- Bachelor’s Degree or equivalent professional experience
- Strong administrative abilities
- Familiarity with online software platforms
- Skilled in proofreading and written or verbal communication
- Highly organized with strong prioritization capabilities
- Team-oriented mindset
- Collaborative work style
- Exceptional attention to detail
- Capable of thriving in a fast-paced environment while managing multiple tasks and projects
- Self-driven with the ability to work independently and under pressure
- Strong interpersonal skills with experience building effective relationships with third-party localization providers
Nice to Have
- Familiarity with the education sector in a commercial context
- Background in customer support
- Proficiency in one or more languages, particularly German, Spanish, Korean, or Japanese
Tech Stack
MadcapFlare
Work Arrangement
Remote within the USA
Team
Reports to line manager
- Customer Centric - Educators and learners are central to all decisions and initiatives
- Passion for Learning - Teammates are encouraged to grow and develop in a supportive environment
- Integrity - Guides product development, internal interactions, and relationships with customers and vendors
- Action & Ownership - Encourages initiative and empowers individuals to make decisions
- One Team - Promotes collaboration, breaks down silos, and celebrates shared achievements
- Global Mindset - Respects cultural diversity, thinks globally, and acts locally to support education
Additional Information
- This position is remote and based in the USA
- Candidates who do not meet all listed criteria but are eager to learn are encouraged to apply
- The organization is committed to equal access and actively welcomes applications from people of color, individuals with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital, or veteran status