The ICT Specialist plays a key role in maintaining reliable IT operations across a broad geographic footprint. This position provides direct technical support to users at the local plant and remotely across the Americas, with periodic assistance for colleagues in EMEA and APAC regions.
Key Responsibilities
- Deliver on-site and remote technical support to ensure minimal disruption to business operations
- Respond to and resolve initial IT incidents and service requests
- Diagnose and troubleshoot hardware, software, and network issues using established procedures
- Escalate complex issues to higher-tier teams and coordinate with external IT partners
- Manage the procurement, setup, and lifecycle of IT equipment and software
- Keep systems and applications running efficiently through regular maintenance
- Document technical processes, incident resolutions, and service configurations with clarity and consistency
Qualifications and Skills
Candidates should demonstrate strong organizational abilities and a meticulous approach to problem-solving. Proficiency in core IT functions, clear communication skills, and the ability to remain composed under pressure are essential. A genuine interest in staying current with evolving technologies is highly valued. Some travel is expected to support on-site operations as needed.
