Responsibilities
- Provide senior-level on-site technical support for employees in Dublin and London offices, each with over 50 staff members and expanding
- Support employee lifecycle processes including onboarding and offboarding procedures
- Install and configure video conferencing equipment and ensure operational readiness
- Diagnose and resolve issues related to systems, networks, and IT infrastructure
- Serve as first point of contact for IT support requests from EU and UK employees, whether working remotely or in person
- Deliver remote technical assistance to US-based staff across multiple time zones
- Monitor and manage the internal IT support ticketing system to ensure timely resolutions
- Identify when issues require escalation and route them to the appropriate internal teams
- Offer urgent technical support during emergencies, including outside standard business hours when necessary and feasible
Benefits
- Competitive benefits package and generous paid leave policy
- Eligibility for pension plan contributions
- Financial support for continuing education and professional certifications
- Incentive program for successful employee referrals
Work Arrangement
Hybrid
Team
Member of an expanding technology team focused on delivering IT support services; responsible for on-site operations in Dublin and London offices (50+ employees each) and remote support for a 500+ employee base in the US; collaborates with colleagues managing the central IT ticketing queue
Other
- Occasional travel to locations within the EU and UK may be necessary
- Rare instances of weekend work may be required based on operational needs
- Employees are expected to attend the office in person during emergency situations, even on non-core working days
- The hybrid work model includes three required in-office days per week (Tuesdays through Thursdays), with the remaining two workdays allowed remotely
