About the Role
The role involves providing high-level technical assistance, managing IT systems, and supporting internal teams with complex technical challenges across the company's India operations.
Responsibilities
- Deliver advanced technical support to internal users across multiple departments
- Troubleshoot and resolve complex hardware and software issues
- Manage and maintain corporate IT infrastructure including workstations and mobile devices
- Support and administer Microsoft 365 and Google Workspace environments
- Deploy and manage endpoint security tools and compliance policies
- Collaborate with global IT teams to implement standardized solutions
- Maintain accurate documentation of IT systems and support procedures
- Lead onboarding and offboarding processes for employees
- Configure and support video conferencing and collaboration tools
- Administer identity and access management systems
- Monitor and respond to IT service desk tickets efficiently
- Manage software licensing and compliance tracking
- Support network connectivity and troubleshoot local infrastructure issues
- Implement and maintain backup and disaster recovery protocols
- Assist with the rollout of new IT projects and initiatives
- Ensure adherence to data protection and cybersecurity policies
- Provide after-hours support during critical incidents when required
- Evaluate and recommend improvements to existing IT systems
- Train staff on IT best practices and new technologies
- Work closely with vendors for hardware and software support
- Maintain inventory of IT assets and lifecycle planning
- Support cloud-based application integrations
- Troubleshoot directory services such as Active Directory or LDAP
- Ensure consistent system performance across devices and platforms
- Contribute to IT policy development and enforcement
Compensation
Not specified
Work Arrangement
Not specified
Other
To protect candidates from recruitment scams, please note that the company will never request bank details, sensitive identification numbers such as passport, or any form of payment during the hiring process. Official correspondence will only come from an @airwallex.com email address. Applications should be submitted exclusively through careers.airwallex.com or the official LinkedIn page. The company does not accept unsolicited resumes from external recruiters. Fees will not be paid to recruitment agencies unless a formal agreement exists for a specific open position. Any unsolicited submission of candidates is considered acceptance of these terms.
Other
The company is committed to equal opportunity employment and values diversity. Hiring decisions are based on merit, qualifications, competence, and talent. Factors such as color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, and other legally protected statuses are not considered in recruitment. Accommodations are available for candidates with disabilities or special needs upon request.
Not specified
