Own and triage customer issues from ingest through to resolution, whether that’s a one-time fix or a full project including org-wide changes
Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world
Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters
Helping end users with their everyday issues, tracing those back to root causes and rolling out fixes that are structural and lasting where it makes sense to do so
Using Terraform and Git to make our critical systems (device management, IAM) transparent, self-documenting and audit-ready
Rolling out more nuanced authentication policies to ensure device and posture attestation alongside update policies for devices and software
Advocating for role-based access control and birthright access as well as tackling the upstream implications of this in terms of people data change-control and planning
Automating everyday processes such as managed device reconciliation across systems using either no-code tools (Okta Workflows), low-code tools (Retool) or code (Typescript)

Regular work hours in UTC-5 to UTC-7 timezones
Experience across a range of technical systems, basic understanding of systems design, APIs and the underlying technologies that make modern SaaS systems work
Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile
A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations
The ambition to challenge norms and build for scale and flexibility outside of the expected
The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others
The wisdom to know when it’s best to apply the above

Competitive salary and equity
10-year exercise window for stock options
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items (like conferences) covered with manager approval
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us

Team size: 1 (currently), growing. Structure: Currently a single IT Manager; hiring for a Senior IT Engineer to grow the team.

You’ll be chatting and helping our colleagues just as much as you will be throwing JSON blobs around between APIs
You’ll be empowered to fix problems not delay symptoms
You’ll work on automating processes using no-code (Okta Workflows), low-code (Retool), or code (Typescript)

This is fundamentally a technical role with scope to become the pivotal role in a larger team as we continue to need to scale

Break/fix cycles where root causes can reasonably be tackled. You should be empowered to fix problems not delay symptoms
Non-stop tickets. Everyone in the team is expected to contribute equally to interrupt-driven and systemic issues, no first or second line here
Traditional corporate IT. We use a relatively standard “startup stack” which means nearly everything is cloud based, devices are majority MacOS with a very small Linux subset and we have the agency and ability to move fast and with outsized impact

A video walkthrough of the role is available (link not extracted as it is not a full sentence or standalone point)

Role requires availability during UTC-5 to UTC-7 timezones
Hiring manager is John, the IT Manager
The IT team is currently just one person (John), with plans to grow
The role is technical but also emphasizes emotional intelligence and human connection in support
The company values technology as an enabling force and seeks candidates who are obsessed with optimization
Candidates are expected to contribute to both interrupt-driven and systemic work
The tech stack is cloud-based with majority MacOS devices and a small Linux subset
The role offers an education budget of $100/month, with additional coverage for more expensive items like conferences with approval

Ashby is hiring a Senior IT Engineer

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