About the Role
This position involves delivering advanced technical support, managing help desk operations, resolving system issues, and improving service delivery for internal users across multiple departments.
Responsibilities
- Diagnose and resolve hardware and software problems for end users
- Provide remote and on-site technical support as needed
- Manage ticketing system entries and ensure timely resolution
- Install, configure, and maintain desktops, laptops, and peripherals
- Support email, calendar, and collaboration platforms
- Troubleshoot network connectivity and access issues
- Assist with user account management and permissions
- Deploy software updates and security patches
- Maintain accurate records of incidents and resolutions
- Escalate complex issues to appropriate teams
- Support mobile devices and remote access tools
- Perform system backups and assist with recovery procedures
- Assist in onboarding and offboarding employee technology access
- Document technical procedures and knowledge base articles
- Monitor system performance and report anomalies
- Collaborate with IT teams to improve service quality
- Ensure compliance with internal security policies
- Respond to urgent outages and service disruptions
- Train users on standard tools and best practices
- Evaluate new support tools and technologies
Compensation
Competitive salary based on experience and qualifications
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative IT support team within a large organization
Professional Development
- Opportunities to attend training sessions and earn certifications
- Access to internal workshops and technical learning resources
Work Environment
- Fast-paced, dynamic setting with a focus on efficiency and user satisfaction
- Emphasis on teamwork, accountability, and continuous improvement
Not available for this position
